Customer Success Manager

• Partner with Account Executives to develop and execute a plan for driving results within your portfolio, working collaboratively to secure successful renewals and expansions across Middle East, CIS & CEE regions.
• Use Gainsight and leverage customer data to proactively monitor account health, drive adoption and identify opportunities to help customers acquire maximum value from Amplitude
• Provide expertise to help customers derive valuable insights from our highly technical product
• Gain a deep understanding of the business needs of your clients and how Amplitude provides value in driving to those outcomes to plan and deliver value based business reviews with client executives
• Innovate when it comes to managing a portfolio of Enterprise accounts (20-30) and share ideas for driving efficiencies and develop best practices that will scale as the business grows
• Champion the needs of the market and serve as internal advocate for customers
• Effectively prioritize in order to deliver on key business objectives across your portfolio

Senior Customer Success Manager – MEA/CIS, CEE

Lead Distributor, CRM Operations