Order Management Manager
Amplitude
full-time
Posted on:
Location Type: Remote
Location: Remote • California, New York • 🇺🇸 United States
Visit company websiteSalary
💰 $144,000 - $241,000 per year
Job Level
Mid-LevelSenior
Tech Stack
ERP
About the role
- Own the end-to-end order management process—from quote validation to booking—ensuring accuracy, compliance, and speed.
- Review and process complex customer orders, verifying pricing, terms, and policy alignment while maintaining clean data across systems.
- Partner cross-functionally with Sales, Finance, Deal Desk, and Legal to troubleshoot issues and implement long-term process improvements.
- Audit and enhance order data quality across Salesforce, NetSuite, and related systems to ensure reliable financial reporting.
- Lead automation and workflow enhancement initiatives that simplify order processing and reduce manual dependencies.
- Support Finance and RevOps during month-end and quarter-end close to ensure orders are processed accurately and on schedule.
- Act as the subject matter expert for order management processes—providing guidance, documentation, and recommendations to internal teams.
Requirements
- Bachelor’s degree in Business, Finance, or a related field (or equivalent experience).
- 5+ years of experience in order management, sales operations, or revenue operations within a fast-paced environment.
- Strong command of CRM and ERP systems (Salesforce, NetSuite, SAP) and an ability to design or improve workflows within them.
- A continuous improvement mindset—you spot process inefficiencies and know how to build better systems at scale.
- Excellent communication and cross-functional collaboration skills.
- Strong organizational and prioritization abilities, you can balance accuracy with speed under tight deadlines.
- Experience in SaaS, subscription billing, or high-growth tech environments.
- Familiarity with revenue recognition (ASC 606) and accounting principles.
- Experience with CPQ tools or billing platforms.
- Exposure to process redesign or system implementation projects.
Benefits
- Excellent Medical, Dental and Vision insurance coverages, with 100% employer-paid premiums for employee Medical, Dental, Vision on select plans
- Flexible time off, paid holidays, and more
- Generous stipends to spend on what matters most to you, whether that’s wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), home office equipment (annual), and much more
- Excellent Parental benefits including: 12-20 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care support
- Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy Sessions and high quality physician office experience via One Medical membership (select U.S. locations only)
- Employee Stock Purchase Program (ESPP)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
order managementdata quality auditingworkflow enhancementprocess improvementrevenue recognitionSaaSsubscription billingCPQ toolsaccounting principlessystem implementation
Soft skills
communicationcross-functional collaborationorganizational skillsprioritizationproblem-solvingattention to detailadaptabilityleadershiptime managementcontinuous improvement mindset