Product Owner – Customer Success, Technical Onboarding

Amplify

Technical Product Owner optimizing Gainsight and Salesforce for customer onboarding and success at Amplify. Leading product delivery within Agile framework to enhance business operations.

Posted 4/16/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $134,600 - $154,000 per yearWebsite

About the role

Key responsibilities & impact

Lead the product roadmap for Gainsight, advancing the platform toward a predictive maturity model that includes automated journeys, churn risk forecasting, expansion opportunity identification, and user-focused workflows
Drive enterprise technology initiatives focused on automated customer provisioning, including SaaS auto-licensing, account hierarchy mapping, and digital onboarding
Optimize customer onboarding workflows within Salesforce, including case management, license entitlement mapping, and automated milestone tracking to scale implementation capacity
Partner with Customer Success to design and configure system workflows, including Risk CTAs, success plans, CSQLs, health scorecards, mitigation playbooks, and timeline documentation
Monitor, identify, and resolve production issues across Salesforce, Gainsight, and integrated applications
Align the technology stack with company strategy and long-term business goals
Collaborate with Business Systems Product Owners and system owners across the enterprise to identify and implement process improvements, data structure changes, and platform updates
Partner cross-functionally with Sales, Marketing, Supply Chain, Customer Experience, and leadership to define and prioritize product vision, strategy, and roadmap
Use data-driven insights to navigate competing stakeholder priorities, build consensus, and align teams around shared goals
Lead product delivery within an Agile/Scrum framework by managing and prioritizing the backlog, balancing high-impact initiatives with incremental enhancements
Write clear and actionable user stories and requirements to support development and delivery
Collaborate with development and system administration teams to deliver high-quality solutions on time, with appropriate documentation and controls
Support both Agile and waterfall delivery models, ensuring alignment to product and business needs
Partner with business analysts to translate requirements into epics and user stories aligned with delivery timelines and team agreements
Develop and maintain product documentation, training materials, and change management plans
Plan, facilitate, and monitor User Acceptance Testing (UAT) for implementations, enhancements, and system upgrades
Establish and report on system performance metrics, including usage, engagement, and effectiveness
Analyze product performance and user feedback to inform continuous improvement and future roadmap decisions
Act as the primary liaison with Customer Success platform vendors, providing strategic input and advocating for enhancements aligned with business needs
Pilot and integrate AI productivity tools to improve requirement quality, identify gaps, and map cross-system dependencies prior to development

Requirements

What you’ll need

Experience with Salesforce
Experience with Customer Success platforms (preferably Gainsight)
Bachelor’s degree in Information Systems, IT, Computer Science, Business, or a related field
5+ years of experience as a Business Analyst or Product Owner
Proven experience working in Agile development environments
Ability to operate effectively across business units in a fast-paced, dynamic environment
Strong written and verbal communication skills across diverse stakeholders (technical and non-technical)
Demonstrated ability to manage multiple projects independently with strong analytical and problem-solving skills

Benefits

Comp & perks

401(k) plan
Stock options
Competitive health insurance and mental health options
Basic life insurance
Paid time off
Parental leave
Access to best-in-class development programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SalesforceGainsightAgileScrumUser Acceptance Testing (UAT)data analysisautomated customer provisioningchurn risk forecastingaccount hierarchy mappingdigital onboarding

Soft Skills

strong written communicationstrong verbal communicationanalytical skillsproblem-solving skillsproject managementcollaborationstakeholder managementconsensus buildingadaptabilitycross-functional teamwork