Professional Development Operations Manager

Amplify

Operations Manager overseeing Professional Development coordination at Amplify. Collaborating with educators and stakeholders to enhance training and learning delivery.

Posted 4/16/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $70,000 - $85,000 per yearWebsite

About the role

Key responsibilities & impact

Oversee and coordinate Amplify Professional Development, executing processes that support preparation, scheduling, updates, and delivery
Maintain a strong understanding of operational processes to support scheduling and execution
Navigate tools and systems efficiently to manage workflows with speed and accuracy
Manage a wide range of customer inquiries, including recommending appropriate professional learning services, gathering event logistics, and addressing questions related to purchases
Confirm session details with school leaders across various levels
Maintain accurate customer and session data in Salesforce in alignment with established SLAs
Use Salesforce and other systems to track and communicate the status of remaining sessions to stakeholders
Maintain a strong understanding of assigned products and related professional development offerings

Requirements

What you’ll need

Bachelor’s degree or equivalent combination of education and experience
2+ years of experience in education or educational publishing/technology
1+ year of experience using Salesforce or similar systems to manage data
Demonstrated ability to analyze and interpret data across multiple systems
Solid understanding of business processes, financials, and operational workflows
Proficiency in Google Workspace

Benefits

Comp & perks

401(k) plan
competitive health insurance and mental health options
basic life insurance
paid time off
parental leave
access to best-in-class development programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Salesforcedata analysisoperational workflowsGoogle Workspace

Soft Skills

communicationcustomer serviceorganizational skillsproblem-solving

Certifications

Bachelor’s degree