Professional Development Operations Manager
Amplify
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $70,000 - $85,000 per year
About the role
- Oversee and coordinate Amplify Professional Development, executing processes that support preparation, scheduling, updates, and delivery
- Maintain a strong understanding of operational processes to support scheduling and execution
- Navigate tools and systems efficiently to manage workflows with speed and accuracy
- Manage a wide range of customer inquiries, including recommending appropriate professional learning services, gathering event logistics, and addressing questions related to purchases
- Confirm session details with school leaders across various levels
- Maintain accurate customer and session data in Salesforce in alignment with established SLAs
- Use Salesforce and other systems to track and communicate the status of remaining sessions to stakeholders
- Maintain a strong understanding of assigned products and related professional development offerings
Requirements
- Bachelor’s degree or equivalent combination of education and experience
- 2+ years of experience in education or educational publishing/technology
- 1+ year of experience using Salesforce or similar systems to manage data
- Demonstrated ability to analyze and interpret data across multiple systems
- Solid understanding of business processes, financials, and operational workflows
- Proficiency in Google Workspace
Benefits
- 401(k) plan
- competitive health insurance and mental health options
- basic life insurance
- paid time off
- parental leave
- access to best-in-class development programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Salesforcedata analysisoperational workflowsGoogle Workspace
Soft Skills
communicationcustomer serviceorganizational skillsproblem-solving
Certifications
Bachelor’s degree