Amplify

Product Owner – Professional Services

Amplify

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $134,600 - $154,000 per year

About the role

  • Lead the strategic vision and execution of the Professional Services Scheduling roadmap, prioritizing initiatives that expand customer self-service capabilities and implement intelligent automations that drive efficiency gains in scheduling at scale
  • Lead the strategic implementation and ongoing management of a comprehensive Learning Management System to deliver scalable, dynamic adult learning experiences
  • Monitor, identify, and resolve production issues within 360 Learning, Salesforce Field Service, and other integrated Professional Services applications
  • Understand company strategy and ensure our technology stack aligns with current and long-term goals
  • Work cross-functionally to identify process improvements, data structure changes, and system enhancements impacting Professional Services systems
  • Partner with Sales, Marketing, Supply Chain, Customer Experience, and leadership to define and prioritize product vision, strategy, and roadmap
  • Navigate competing stakeholder interests using data-driven insights, diplomatically manage conflicting priorities, and facilitate consensus-building to align teams around shared goals
  • Lead product delivery within an Agile/Scrum team by continuously refining the backlog and balancing high-impact automation with smaller enhancements
  • Create clear IT requirements (user stories) and communicate effectively to support product development and delivers
  • Work closely with development and system administration teams to develop process and technical solutions, while ensuring product features are delivered on time and meeting high-quality standards with appropriate documentation and controls
  • Collaborate with delivery teams to route and execute work that aligns to specific products and the needs of assigned business areas through the appropriate delivery framework, utilizing both waterfall and agile methodologies
  • Partner with business analysts to translate requirements into clearly defined epics and user stories aligned with Agile delivery timelines
  • Work with project teams to build and manage product documentation, organizational change management needs, training plans, and other supporting materials
  • Plan, facilitate, and monitor User Acceptance Testing (UAT) for all initial implementations, future improvements, and system upgrades
  • Drive visibility into system performance by establishing metrics and reporting on usage, engagement, content effectiveness, and project status
  • Measure and analyze product performance and organizational feedback to identify areas for process improvement and to inform future product development plans
  • Act as the primary liaison with our Learning Management System vendor to understand their evolving product roadmap, provide strategic input and feedback on new features, and advocate for capabilities that align with our Professional Services goals
  • Pilot and integrate AI productivity tools into workflows to evaluate acceptance criteria, identify missing technical details, and map cross-system dependencies prior to development

Requirements

  • Bachelor’s degree in Information Systems, IT, Computer Science, Business, or a related field
  • 5+ years of experience as a Business Analyst and/or Product Owner
  • Proven experience in Agile development environments
  • Ability to work effectively across business units in a fast-paced, evolving environment
  • Strong written and verbal communication skills across diverse stakeholders (IT, business users, leadership, vendors, and offshore teams)
  • Demonstrated ability to manage multiple projects independently with strong analytical and problem-solving skills
Benefits
  • Salary is only one component of the Amplify Total Rewards package
  • 401(k) plan
  • Stock options
  • Competitive health insurance and mental health options
  • Basic life insurance
  • Paid time off
  • Parental leave
  • Access to best-in-class development programs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
AgileScrumLearning Management SystemSalesforce Field ServiceUser Acceptance Testingdata analysisprocess improvementtechnical solutionsproduct documentationautomation
Soft Skills
communicationproblem-solvinganalytical skillsstakeholder managementconsensus-buildingcross-functional collaborationproject managementadaptabilityleadershipnegotiation