Amplify

Customer Success Manager – Inside, Small Accounts

Amplify

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $80,000 - $90,000 per year

About the role

  • Own the entire customer journey for a defined book of business from launch through post-sale
  • Develop and execute advanced success plans aligned with customer goals to facilitate account expansion and retention
  • Cultivate robust partnerships with account leaders to develop long-term student achievement strategies and set multi-year goals
  • Act as a consultant and coach to district leaders, defining and measuring the realization of curriculum objectives
  • Execute project plans for implementations
  • Work with district/school personnel to define project priorities, ensuring launch readiness and success
  • Proactively identify risks and launch blockers; alert stakeholders and implement solutions or workarounds to keep projects on track
  • Leverage project tracking tools for consistency; maintain knowledge of project status to communicate effectively with internal and external partners
  • Coordinate the development of Professional Learning plans and involve product specialists as needed to meet customer requirements
  • Review and analyze account data to identify usage trends and develop actionable insights
  • Develop a deep understanding of customer contracts to ensure compliance and proactively make recommendations
  • Accurately report and monitor the health of customer engagements and drive corrective action plans where needed
  • Partner with internal teams to resolve customer issues, align on initiatives, and help inform the approach to customer lifecycle processes
  • Maintain expertise across Amplify’s suite of products to advise accounts across all curriculum needs

Requirements

  • Bachelor’s Degree or related work experience
  • 2+ years of experience in Account Management or Customer Success
  • Excellent verbal, written, and presentation skills; ability to create district reports and meeting minutes
  • Strong organizational skills with the ability to manage multiple projects in a fast-paced environment
  • Proven track record in handling customer escalations and fostering positive resolutions
  • Exceptional communication and presentation skills, with the ability to engage and influence stakeholders at all executive levels
  • Strong strategic thinking, project management skills, and the ability to drive results independently
  • Resourcefulness, independent problem-solving ability, and comfort operating under ambiguity
  • Experience in education, school/district leadership, or educational publishing/technology (preferred)
  • Background in Elementary Literacy and/or STEM; experience teaching or using Amplify products (preferred)
  • Experience with Salesforce, Gainsight, and Google Suite (preferred)
Benefits
  • 401(k) plan
  • competitive health insurance and mental health options
  • basic life insurance
  • paid time off
  • parental leave
  • access to best-in-class development programs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementcustomer successproject managementdata analysiscurriculum developmentrisk managementstrategic planningcustomer engagementproblem-solvingreporting
Soft Skills
communicationpresentation skillsorganizational skillsstrategic thinkingresourcefulnessindependent problem-solvingrelationship buildingconsultative skillsinfluencing skillsadaptability
Certifications
Bachelor’s Degree