Amplify

Director, Customer Success – Inside/Small Accounts

Amplify

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $125,000 - $145,000 per year

Job Level

Lead

About the role

  • Directly manage, hire, and develop a regional team of Customer Success Managers and Digital Success Managers.
  • Foster a collaborative, high-achieving environment where team members feel supported and empowered to grow.
  • Translate high-level company objectives into actionable operational plans for those managed.
  • Set clear strategic goals for the team regarding retention, engagement, and customer sentiment.
  • Oversee the health of the regional book of business and track usage metrics and account health scores.
  • Analyze trends and insights to make informed decisions.

Requirements

  • Bachelor’s Degree or equivalent related work experience.
  • 5+ years of experience in Customer Success, Account Management, or a related field.
  • Demonstrated experience managing direct reports (teams).
  • Proven ability to mentor, coach, and drive performance within a team setting.
  • Strong analytical skills with a track record of using data to drive strategy and decision-making.
  • 2+ Years of designing or operating pooled, one to many, tech-touch, or hybrid models for small or high-volume accounts.
  • Strong experience and proficiency with Gainsight, Salesforce, and Google Suite.
  • Exceptional written and verbal communication skills.
Benefits
  • 401(k) plan
  • Stock options
  • Competitive health insurance and mental health options
  • Basic life insurance
  • Paid time off
  • Parental leave
  • Access to best-in-class development programs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer SuccessAccount ManagementData AnalysisPerformance ManagementOperational PlanningRetention StrategiesEngagement StrategiesUsage Metrics TrackingAccount Health ScoringModel Design
Soft Skills
Team ManagementMentoringCoachingAnalytical ThinkingCommunicationCollaborationEmpowermentStrategic Goal SettingDecision-MakingSupportive Leadership
Certifications
Bachelor’s Degree