Combine analytical expertise with cross-functional collaboration
Support systems enhancements and strategic initiatives across Customer Experience sub-teams
Translate business requirements into technical specifications
Facilitate stakeholder alignment and project execution
Document edge cases, assumptions, and dependencies to reduce rework

Requirements

Bachelor's degree in Business Analytics, Information Systems, Operations Management, or related field preferred
3+ years of experience in business analysis, systems analysis, or operations roles supporting cross-functional technical initiatives
Strong analytical and problem-solving skills
Experience with requirements gathering, process mapping, and solution documentation methodologies
Proficiency with project management tools and methodologies
Experience working with business systems such as Salesforce, Gainsight, Tableau, or similar enterprise platforms

Benefits

401(k) plan
Competitive health insurance and mental health options
Basic life insurance
Paid time off
Parental leave
Access to best-in-class development programs

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

business analysissystems analysisrequirements gatheringprocess mappingsolution documentationproject management methodologiesanalytical skillsproblem-solving skills

Soft Skills

cross-functional collaborationstakeholder alignmentproject execution