Salary
💰 $70,000 - $85,000 per year
Job Level
Mid-LevelSenior
Tech Stack
React
About the role
- Focus on tutor deployment and placement strategies
- Implement tutoring program operations through scheduling coordination, contractor management, assessment oversight, and talent support systems
- Ensure optimal tutor availability and maintain high standards for assessment preparation and execution across all teams
- Collaborate with cross-functional teams to ensure timely program launches, with emphasis on scheduling coordination and assessment management
- Maintain comprehensive tutor databases and develop systems to efficiently manage tutoring resources at scale
- Analyze tutor performance data and workforce trends to recommend process improvements
- Report to the Associate Director, Special Projects and work closely with the department’s talent team, regional leaders, program managers, and other departments
- Manage overall tutoring scheduling strategy and execution
- Coordinate scheduling and communication across operations and regional teams; handle reassignments and mid-year regrouping
- Facilitate scheduling updates during internal meetings and assist in developing contingency plans
- Lead scheduling meetings with the product team and manage scheduling contractors during peak seasons
- Coordinate assessment demand, recruit, train, and manage tutor assessors
- Refine systems/processes for assessment steps and provide regional assessment support
- Collaborate on tutor rosters, create processes for visibility into tutor rosters
- Design and refine tools/supports that create efficiencies; provide tutor and staff training
- Track effectiveness and impact of initiatives, analyze trends, propose data-driven solutions
- Map current processes, identify improvements, lead/support change management efforts
- Support other team projects as business needs arise
Requirements
- Bachelor's Degree or equivalent experience
- 3+ years of project management experience, ideally in a K-12 education setting
- The ability to independently plan for and manage complex projects from start to finish
- Proficiency in Salesforce and Salesforce Field Service Lightning (scheduling platform)
- Proficient use of Google Suite, including heavily skilled in Sheets
- Experience analyzing qualitative and quantitative data to identify insights and trends
- Experience working cross-functionally to manage and execute complex projects
- Experience communicating, managing and collaborating across large cohorts of diverse stakeholders, ideally contract works
- Excellent verbal and written communication skills
- Entrepreneurial mindset
- Preferred: Experience using mCLASS products
- Preferred: Systems thinker with the ability to consider multiple scenarios and priorities
- Preferred: Proficiency automating workflows with Zapier
- Preferred: Experience developing program management tools and reports
- Preferred: Experience managing and analyzing personnel data to inform hiring and scheduling needs, ideally in a K-12 education setting