Digital Success Manager
Amplify
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $75,000 - $88,000 per year
About the role
- Focus on onboarding Tier 3 customers, ensuring a smooth transition between products and services.
- Serve as the primary contact for customers in your book of business.
- Drive engagement through regular check-in calls and email campaigns.
- Act as a thought partner for implementation.
- Develop and execute strategies such as educational webinars.
- Monitor customer satisfaction, trends, and needs to determine scalable solutions.
- Actively seek upsell/cross-sell opportunities and mitigate customer churn.
Requirements
- Bachelor’s degree or equivalent experience.
- 2+ years of experience in Customer Success, Customer Service, or Account Management.
- Demonstrated communication and presentation skills.
- Strong organizational and time-management skills.
- Strong passion for customer success and a proven ability to build and maintain relationships.
- Ability to analyze customer data and metrics to inform decision-making and strategy development.
- A proactive approach to identifying challenges and implementing effective solutions.
- Collaborative mindset with a willingness to support colleagues and share knowledge.
- Familiarity with CRM software (e.g., Salesforce), customer success tools, and webinar platforms.
Benefits
- 401(k) plan
- competitive health insurance and mental health options
- basic life insurance
- paid time off
- parental leave
- access to best-in-class development programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer successcustomer serviceaccount managementdata analysisstrategy development
Soft Skills
communication skillspresentation skillsorganizational skillstime-management skillsrelationship buildingproactive problem solvingcollaboration
Certifications
Bachelor’s degree