Amplify

Customer Success Manager

Amplify

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Job Level

JuniorMid-Level

About the role

  • Lead Shopify merchants through onboarding via video calls with a clear focus on revenue impact and time to value
  • Translate customer goals into concrete use cases that drive higher AOV, conversion, and repeat purchases
  • Actively monitor customer performance and usage to identify growth opportunities, upsells, and expansion paths
  • Proactively surface risks to retention and revenue and address them before they become problems
  • Serve as a trusted advisor by recommending features, optimizations, and best practices aligned to each merchant’s growth goals
  • Partner closely with Sales to support expansion conversations and with Product to relay high impact feedback and feature requests
  • Clearly articulate customer wins, blockers, and next growth opportunities internally

Requirements

  • 2+ years of experience in Customer Success, Account Management, or a similar customer facing SaaS role
  • A growth oriented mindset
  • Strong communication skills in English, both verbal and written
  • Ability to manage multiple customers, priorities, and growth initiatives without dropping the ball
  • Comfort working flexible hours to support a global customer base
  • Familiarity with e commerce platforms, especially Shopify, is a strong plus
  • Experience using CRM tools to track customer health, opportunities, and outcomes is a plus
  • Experience in a start-up environment and culture is a plus
Benefits
  • A fully remote work environment (location ideally EST)
  • Competitive salary
  • A team culture built on accountability, trust, and 7 star customer success
  • Ongoing training and professional development opportunities
  • Opportunity to work in a dynamic and innovative startup environment

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Customer SuccessAccount ManagementSaaSe-commerceShopifyCRM toolscustomer health trackingupsellingconversion optimizationAOV (Average Order Value)
Soft skills
communicationgrowth mindsettime managementprioritizationproblem-solvingadvisory skillscollaborationflexibilitycustomer relationship managementinternal communication