Customer Success Manager
Amplify
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇲🇰 North Macedonia
Visit company websiteJob Level
JuniorMid-Level
About the role
- Assist Shopify merchants with their onboarding over video calls
- Answer their questions about the platform, help them with their setup, and constantly collect their feedback
- Be their advocate - share their feature requests with the product team and track their statuses
- Anticipate potential issues and proactively address risks to customer satisfaction before they even escalate
- Collaborate closely with other teams, including Sales, Product, Support, etc.
Requirements
- Self-disciplined mentality and the ability to manage multiple projects and relationships simultaneously
- 2+ years of experience in a customer success role, preferably in a SaaS environment
- Strong communication skills in English, both verbal and written
- Ability to work on a flexible schedule
- Familiarity with e-commerce platforms is a plus
- Experience with CRM tools is a plus
Benefits
- A fully remote work environment
- Competitive payment
- Independent contractor opportunity
- Collaborative and supportive team culture
- Ongoing training and professional development opportunities
- Opportunity to work in a dynamic and innovative startup environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer successSaaSe-commerce
Soft skills
self-disciplineproject managementrelationship managementstrong communicationverbal communicationwritten communicationflexibility