Amperon

Customer Success Manager

• Leading, coaching, and developing the Customer Success Managers and Analysts. Hiring, growing, and getting the best out of each of them. This is the heart of the job.
• Owning the entire customer book. Your team manages sections day to day; every account rolls up to you, and you stay close to the ones that matter most.
• Owning gross dollar retention (GDR), the number you are measured on: customer health, success plans, interventions, and quarterbacking every renewal. Sales runs the commercial close; you run the retention play behind it.
• Reading retention risk before it surfaces in a renewal, mobilizing to fix it, and giving Sales and Finance a read they can fold into the forecast they own.
• Partnering with Sales on expansion: spotting and qualifying growth signals, handing them pipeline they can act on, and planning and running renewals together.
• Being the voice of the customer inside Amperon: turning real usage and feedback into a direct line to Product and Markets & Technical Services.
• Modernizing how the team works: sharpening health scoring, the retention motion, and the tooling, and bringing AI into the CS playbook as the business grows.

Director of Customer Success, Growth