SVP, Customer Success
Amperity
full-time
Posted on:
Location Type: Hybrid
Location: New York City • California, Colorado, Florida, Illinois, Massachusetts, Minnesota, New Jersey, New York, Ohio, Oregon, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $280,000 - $300,000 per year
Job Level
Lead
About the role
- Lead our end-to-end customer experience functions, including implementation, account management, and premium services.
- Drive customer satisfaction, retention, and growth through a high-performing team.
- Foster a culture of excellence and accountability.
Requirements
- 15+ years experience overseeing Account Management, Customer Success or Sales teams in a SaaS environment
- Proven ability managing a portfolio of large, enterprise-level clients and selling software solutions to C-suite and high-level executives across a wide array of industries
- Experience maintaining and growing broad and deep relationships within customer accounts, particularly with executive management in Marketing and IT
- Must have a strong client focus and relationship-management skills
- Know how to get things done through formal channels and informal networks
- Experience working with Retail or Hospitality brands a plus
- Ability to travel as needed, approximately 50%
Benefits
- 100% employee healthcare coverage
- transportation subsidies
- comfortable work environment with plenty of snacks
- self-managed PTO
- flexibility to work in the way that works best for you
- inclusive environment with opportunities for growth
- events and activities, both in-person and remote
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Account ManagementCustomer SuccessSalesSaaSSoftware Solutions
Soft skills
Customer SatisfactionRetentionTeam LeadershipRelationship ManagementClient FocusAccountability