Account Delivery Manager

AMPECO

Account Delivery Manager at AMPECO overseeing customer relationships and delivery of EV charging services. Collaborating with technical teams to ensure successful onboarding and ongoing satisfaction.

Posted 5/18/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Own the customer relationship**
Own a portfolio of customers end-to-end, building a deep understanding of their business model, technical environment and commercial goals;**
Act as the primary point of contact for operational and technical stakeholders, ensuring their priorities and our platform stay aligned;**
Handle straightforward commercial topics directly, and partner with Business specialists on contract negotiations, expansion and C-level relationships.
**Run service delivery and operations**
Own incident and escalation management end-to-end - from SLA tracking and governance of open items to direct, hands-on resolution of service requests where your involvement is the fastest path to a customer outcome;**
Manage the onboarding of new customers in collaboration with AMPECO’s experts;**
Run a clear cadence of operational reviews, status updates and account health checks so nothing drifts.
**Orchestrate the specialists supporting you**
Know when, how and why to pull in Business or Technical specialists - and provide the needed context so they can address the request of the customer quickly;**
Translate customer needs into structured requirements, then work with product, engineering and solution teams to assess feasibility, scope and timelines;**
Keep internal stakeholders aligned and the customer informed throughout cross-functional delivery.
**Advise and shape the product**
Act as a trusted advisor on day-to-day product use and adoption, and signal expansion opportunities as they emerge;**
Surface customer feedback, recurring patterns and product gaps to internal stakeholders so we keep improving the platform;**
Stay current on eMobility, EV charging trends and our evolving product capabilities.

Requirements

What you’ll need

3+ years in a customer-facing role at a software company - Account Management, Technical Account Management, Customer Success, Service Delivery or similar. B2B SaaS or complex B2B products preferred;**
A track record of building strategic relationships with both operational and technical stakeholders;**
Solid technical fluency: you can reason about software architecture, integrations and SaaS platforms, and translate between business and technical conversations;**
Strong project management and coordination skills, with experience driving cross-functional delivery against deadlines;**
Comfort in orchestrating internal experts and aligning multiple parties around a common goal;**
A growth mindset - you pick up new skills as the role and product evolve;**
Fluent written and spoken English.

Benefits

Comp & perks

A seat at a fast-growing company on the path to becoming a global industry leader;**
A team of highly experienced people who genuinely enjoy working together;**
Flexible working hours;**
A bonus day off for your birthday;**
5 additional vacation days per year after your first year with us;**
Social events and team buildings worth showing up for;**
Medical insurance with generous coverage - for you and your family;**
Monthly shared-mobility allowance (Spark and GOeGO);**
EV week - a company electric car for your personal use every 1-2 months.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SaaSsoftware architectureintegrationsproject managementservice deliveryincident managementescalation managementcustomer onboardingaccount health checksrequirements translation

Soft Skills

customer relationship managementstrategic relationship buildingcross-functional coordinationcommunicationproblem-solvinggrowth mindsetstakeholder alignmentadvisory skillsoperational review managementtechnical fluency