Clinical Success Manager
Ampa
full-time
Posted on:
Location Type: Hybrid
Location: Tampa • Florida • United States
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About the role
- Own the client relationships following contract signature, from implementation to go-live, early adoption to steady state independent usage of the Ampa One system
- Support both remote and onsite deployments, tailoring implementation approaches to each client’s needs
- Build and maintain trusted, long-term relationships with clinicians, administrators, and operational leaders
- Act as a strategic advisor to clients, balancing empathy with accountability to drive outcomes
- Ensure a high-quality, consistent client experience across complex healthcare environments
- Identify risks, gaps, and opportunities early and proactively drive resolution
- Act as a connective leader across teams, ensuring clinical realities are reflected in operational and technical decisions
Requirements
- 5+ years in clinical, customer success, implementation, or digital health operations roles
- RN or clinical background strongly preferred
- Ability to translate clinical knowledge into operational and technology-enabled workflows
- Proven success managing senior clinical and administrative stakeholders
- Highly polished written and verbal communication; credible with sophisticated clinicians
- Comfortable owning outcomes in ambiguous, fast-moving environments
- Experience with CRM, project management, or customer success platforms
Benefits
- Significant equity opportunities
- Flexible work arrangements
- Hybrid model balancing client engagement and remote work
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
clinical knowledgeoperational workflowstechnology-enabled workflows
Soft skills
client relationship managementstrategic advisingempathyaccountabilitycommunicationrisk identificationproblem resolutionconnective leadership
Certifications
RN