Legal Assistant

Ampa - Legal & Professional Services

Legal Assistant handling consumer enquiries, risk checks and case workflows for Shakespeare Martineau’s managed legal services. Supporting client communication, documentation and file closure across Ampa brands.

Posted 8/4/2026full-timeBirmingham • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication skills and the ability to manage client enquiries effectively while utilizing IT systems for documentation and case management. Capable of multitasking and producing high-quality work with attention to detail in a fast-paced environment.

Highest-signal resume keywords

Client CommunicationCase Management System ProficiencyMicrosoft Word and ExcelOrganizational SkillsAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Effective CommunicationMultitaskingEnthusiasmPositive AttitudeOwnership

Tools & Technologies

Case Management SystemMicrosoft WordMicrosoft Excel

Industry Keywords

Client EnquiriesConflict-of-Interest ChecksLitigation ProcessFile Closure ProceduresRisk Assessment

About the role

Key responsibilities & impact

Conduct initial interviews for new consumer client enquiries
Prioritise inbound telephone calls and conduct follow-up calls to maximise client instructions
Respond to new email and online enquiries within 15 minutes
Complete conflict-of-interest and identification checks
Liaise with third-party suppliers, agents and experts
Provide initial costs advice, prepare retainer documentation and forms of authority, and arrange cover where appropriate
Use a case management system to process and progress queries and workflows
Research medical terms and procedures relevant to risk assessment
Manage rejected enquiries based on jurisdiction, limitation and other risk measures
Record and report enquiry status and reasons for non-conversion
Produce file rejection correspondence
Assist with file closure procedures, archiving and fee collection
Draft correspondence and documents
Source witness questionnaires
Explain the litigation process to clients at initial stages
Assist with projects across the wider Managed Legal Services team
Take calls from debtors wishing to make payments
Respond to enquiries across work streams serviced by other Ampa brands

Requirements

What you’ll need

Experience from a sales, customer service, call centre, retail or administrative background advantageous
Experience or confidence communicating effectively over the phone
Confidence using IT systems, including Microsoft Word and Excel
Desire to work and progress within a law firm
Ability to multitask and prioritise
Ability to produce accurate, high-standard work with attention to detail
Strong organisational skills while maintaining team processes and procedures
Highly enthusiastic and willing to go beyond the job description
Respectful, positive, willing and can-do attitude
Keen to learn, proactively take ownership and drive career progression
Must be able to work weekend shifts and have flexibility during the week
No legal experience required; training provided
Employment subject to employment and other checks after offer acceptance

Benefits

Comp & perks

Blended/agile working approach
Flexible working arrangements based on individual needs and preferences
Support and encouragement from a great team
Friendly partners who support development
Interesting and varied work focused on skills development
Competitive package with great benefits
Training provided
Opportunity to work full-time or part-time
Shift flexibility suitable for studies or family commitments
Equal opportunities workplace