Legal Assistant – Managed Legal Services
Ampa - Legal & Professional Services
full-time
Posted on:
Location Type: Hybrid
Location: Birmingham • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- conducting initial interviews for new consumer client enquiries; prioritising all inbound telephone calls and conduct follow up calls to maximise the level of client instructions;
- corresponding to any new email / online enquiries within 15 minutes of receipt;
- completing initial ‘conflict of interest’ and ID checks;
- liaising with third-party suppliers, such as agents and experts providing pro bono advice;
- providing initial best costs advice to prospective clients, preparing retainer documentation and forms of authority following risk assessment and arranging cover where appropriate;
- using a case management system to process and progress queries and workflows;
- conducting ad hoc research to help understand the medical terms and procedures that may influence the risk assessment process;
- managing the rejection process for enquiries that fail fundamental risk assessment measures, such as jurisdiction, limitation etc.;
- recording and reporting on the present position for all enquiries and reasons for non-conversion;
- producing (where appropriate) file rejection correspondence, such as advice on limitation, seeking alternative legal advice, etc.;
- assisting with file closure procedures, such as archiving, collection of fees from ATE providers on failed cases etc.;
- drafting own correspondence and documents;
- sourcing witness questionnaires;
- having a clear understanding of the litigation process so that clients can attain an overview at the initial stages;
- assisting with project work across our wider Managed Legal Services team;
- taking telephone calls from debtors wishing to make payments to the firm; and
- responding to new enquiries received across a number of work streams being serviced by other brands within Ampa.
Requirements
- experience gained from within a sales, customer services, call centre, retail or administrative background would be advantageous;
- experience, or confidence, in communicating effectively over the phone;
- confidence with IT systems to include Microsoft Word and Excel;
- Although preferable, legal experience is not necessary for this position, as training will be provided. Applications are welcomed from candidates with non-legal backgrounds, candidates returning to work from career breaks, or those looking to change industry sector;
- a desire to work and progress within a law firm;
- the ability to multi-task and prioritise;
- the ability to produce a high standard of work, whilst maintaining accuracy and good attention to detail;
- strong organisational skills whilst maintaining team processes and procedures.
Benefits
- We embrace agile working and offer a blended approach to where and how we work. We appreciate that people have different needs and preferences and we’re keen to be flexible, after all, we value what you do, not where you do it. We have the following hubs across the UK: Birmingham, Bristol, Edinburgh, Leeds, Leicester, Lincoln, London, Milton Keynes, Nottingham, Sheffield, Solihull, Stratford upon Avon & Tunbridge Wells. Want to find out more about our amazing benefits? Additional information: Please be aware, for some vacancies, where we receive high numbers of applications we may need to bring the close date forward. Due to the nature of the work undertaken, confirmation of employment will be subject to a variety of checks which will be carried out once an offer of employment is accepted. Details of the checks can be found here. Equal opportunities Shakespeare Martineau is a committed equal opportunities employer. We seek to attract, develop and retain talented people from a diverse range of backgrounds and cultures. We value and respect individuality and encourage a culture within our business where people can be themselves and be valued for their strengths and experiences. Everyone who either applies to or works for the firm is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, sexual orientation or religious beliefs.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
case management systemrisk assessmentconflict of interest checksID checksfile closure proceduresdrafting correspondenceproducing documentationconducting researchtelephone communicationcustomer service
Soft skills
multi-taskingprioritizationattention to detailorganizational skillseffective communicationteam collaborationclient managementadaptabilityproblem-solvingdesire to progress