Customer Success Manager
Amount
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $97,500 - $130,000 per year
Job Level
Mid-LevelSenior
About the role
- Build and maintain strong relationships with key clients, understanding their business needs and ensuring our solutions align with their goals.
- Guide clients through the onboarding process, providing training on our fintech products and services to maximize their utilization and value.
- Initiate regular check-ins with clients to assess satisfaction, address concerns, and communicate product updates or enhancements.
- Act as a liaison between clients and internal teams, facilitating the resolution of any issues or challenges promptly and effectively.
- Identify opportunities for customer advocacy, such as testimonials, case studies, or referrals, to showcase successful partnerships.
- Gather client feedback on our products and services, collaborating with the product team to drive continuous improvement.
- Ability to gather high level business requirements for technical initiatives, ensuring effective communication of Amount’s value propositions to our clients.
- Work closely with sales teams to ensure timely renewals and identify upsell opportunities based on client needs and usage.
Requirements
- Minimum of 4 years in a customer-facing role, preferably in the fintech or financial services industry.
- Strong understanding of financial concepts and a keen interest in staying updated on industry trends.
- Excellent verbal and written communication skills, with the ability to convey complex information in a clear and concise manner.
- Proven ability to analyze, troubleshoot, and solve problems effectively, ensuring a positive customer experience.
- Ability to collaborate with cross-functional teams, including sales, product, and support, to deliver comprehensive solutions for clients.
- A passion for customer success, with a proactive and customer-centric mindset.
- Flexibility to adapt to a dynamic and fast-paced environment, with the ability to prioritize and manage multiple tasks simultaneously.
Benefits
- Check them out HERE!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
financial conceptscustomer advocacybusiness requirements gatheringproblem analysistroubleshootingsolution delivery
Soft skills
relationship buildingcommunicationcollaborationcustomer successproactive mindsetflexibilitytime management