Amorim Global

Sales Development Rep

• Performance and Quality Management: Oversee the day-to-day operations of CS and SDR teams, ensuring SLAs are met, superior service quality, and an optimized prospecting cadence.
• Strategic Data Analysis: Monitor and analyze key metrics such as NPS, retention rate, lead volume, connection and qualification rates, turning data into actionable insights for continuous improvement.
• Leadership and Conflict Resolution: Serve as the focal point for critical cases and escalations, providing exemplary technical and behavioral support to the team.
• Process Optimization: Proactively identify bottlenecks in the customer journey and propose and implement concrete, innovative improvements.
• Talent Development: Drive continuous growth of team members through structured feedback, individualized performance coaching, and technical training programs.
• Strategic Alignment: Implement and review operational playbooks in collaboration with Sales and Marketing, ensuring cohesive alignment across acquisition, conversion, and retention, with a holistic view of the sales funnel.

Customer Experience Supervisor, CS, SDR

Analyst

• Strategic Opportunity Mapping: Research and identify new market niches, investment visas, and tax incentives in key regions such as LATAM (Mercosur), the US, and Europe, directly contributing to the global expansion of our clients.
• Global Scenario and Risk Analysis: Actively monitor movements of international competitors and geopolitical signals (weak signals) that could affect clients' assets, anticipating challenges and proposing solutions.
• Data Intelligence with Generative AI: Implement and optimize research workflows using leading Generative AIs (Copilot, Gemini, ChatGPT) for complex data extraction and intelligent report automation, increasing the efficiency and depth of our analyses.
• Strategic Insights Visualization: Develop and maintain dynamic, intuitive dashboards (Advanced Excel, Power BI, Looker Studio), transforming raw data into actionable visual intelligence for leadership and clients.
• Accuracy and Reliability: Ensure validation and reliability of sources (IMF, World Bank, Central Banks), resolving discrepancies and safeguarding the integrity of the information that supports our recommendations.

Strategic Intelligence Intern, Analyst

Growth Marketing

• Strategic and Genuine Prospecting
• Impactful, Value-Driven Negotiation
• Creative and Organic Management
• Performance Analysis and Strategy
• Relationship Management and Issue Resolution

Customer Experience Supervisor, CS, SDR

Strategic Intelligence Intern, Analyst

Digital Partnerships Consultant – Growth, YouTube