Retention & Business Development Support Lead

AMODA

Client Retention & BD Support Lead engaging with existing clients and enhancing customer satisfaction while supporting Business Development efforts. Focused on relationship management and operational excellence.

Posted 6/29/2026full-timeJakarta • 🇮🇩 IndonesiaSeniorWebsite

About the role

Key responsibilities & impact

Build and maintain relationships with existing clients to increase retention and repeat business.
Reconnect dormant clients and identify new business opportunities.
Monitor client satisfaction and coordinate issue resolution with internal teams.
Prepare and manage quotations, project calculations, invoices, contracts, and other commercial documents.
Coordinate with internal stakeholders to ensure timely and accurate document delivery.
Maintain client records and documentation in the CRM system.
Prepare regular reports on client retention and BD support performance.
Support continuous improvements to client service and sales operations.

Requirements

What you’ll need

Bachelor's degree in Business, Marketing, Management, or a related field.
Minimum 3 years of experience in Client Relations, Account Management, Customer Success, Sales Operations, or Business Development Support.
Strong communication, relationship-building, and stakeholder management skills.
Experience handling quotations, contracts, invoicing, and commercial documentation.
Familiar with CRM systems and Microsoft Office/Google Workspace.
Detail-oriented, organized, and able to manage multiple priorities.
Analytical, proactive, and customer-focused.
Able to work independently and collaboratively in a fast-paced environment.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account AMODA Website LinkedIn All Job Openings 51 - 200 employees Founded 2021 🏠 Real Estate ☁️ SaaS Construction
Real Estate
SaaS AMODA is a technology-driven construction and property company that specializes in prefabricated building solutions. The company offers a one-stop solution for various construction needs, providing high-quality, budget-friendly services that are time-efficient and customizable. With over 350 units deployed across more than 15 cities, AMODA aims to revolutionize the conventional construction process through the integration of digital technology, ensuring a hassle-free and environmentally friendly experience for its clients. Retention & Business Development Support Lead Job not on LinkedIn 🔥 44 minutes ago 🏢🏡 Jakarta – Hybrid ⏰ Full Time 🟠 Senior 💰 Business Development (BDR) Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Build and maintain relationships with existing clients to increase retention and repeat business.
Reconnect dormant clients and identify new business opportunities.
Monitor client satisfaction and coordinate issue resolution with internal teams.
Prepare and manage quotations, project calculations, invoices, contracts, and other commercial documents.
Coordinate with internal stakeholders to ensure timely and accurate document delivery.
Maintain client records and documentation in the CRM system.
Prepare regular reports on client retention and BD support performance.
Support continuous improvements to client service and sales operations. 🎯 Requirements
Bachelor's degree in Business, Marketing, Management, or a related field.
Minimum 3 years of experience in Client Relations, Account Management, Customer Success, Sales Operations, or Business Development Support.
Strong communication, relationship-building, and stakeholder management skills.
Experience handling quotations, contracts, invoicing, and commercial documentation.
Familiar with CRM systems and Microsoft Office/Google Workspace.
Detail-oriented, organized, and able to manage multiple priorities.
Analytical, proactive, and customer-focused.
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Hard Skills & Tools

Client RetentionCommercial DocumentationProject CalculationsInvoicingSales Operations

Soft Skills

Strong CommunicationRelationship-BuildingStakeholder ManagementDetail-OrientedOrganized