Assistente de Monitoria e Qualidade

AMO PROMO

Quality Support Assistant evaluating operational standards and conducting audits for optimal customer experience. Involving training and problem resolution at Amo Promo in Belo Horizonte.

Posted 7/23/2026full-timeBelo Horizonte • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Service and Customer Success, with strong capabilities in Data Analysis and Report Generation. Proficient in conducting Audits and Monitoring to ensure adherence to quality standards and operational efficiency.

Highest-signal resume keywords

Customer Service KnowledgeData Analysis CapabilityReport GenerationTime Management SkillsEffective Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Basic ExcelData AnalysisReport CreationOperational Studies DevelopmentQuality Monitoring

Soft Skills

Effective CommunicationProblem SolvingTeamworkTime ManagementResults Orientation

Industry Keywords

Customer SuccessSales AuditsOperational CasesReclame AquiQuality Standards

About the role

Key responsibilities & impact

Realizar monitorias de atendimentos, avaliando a qualidade e a aderência aos padrões estabelecidos
Executar auditorias de vendas, identificando desvios e oportunidades de melhoria
Conduzir tratativas no Reclame Aqui, assegurando respostas adequadas e alinhadas às diretrizes da empresa
Atuar na tratativa de casos operacionais, apoiando a resolução de problemas e prevenindo recorrências
Desenvolver estudos operacionais, conforme demanda, para apoio à tomada de decisão
Elaborar dossiês de acompanhamento e controles de indicadores
Criar, analisar e enviar relatórios gerenciais com base nos dados e estudos realizados
Apoiar e realizar treinamentos operacionais a partir dos resultados das análises e acompanhamentos.

Requirements

What you’ll need

Ensino médio completo
Conhecimentos em Atendimento ao Cliente e Sucesso do Cliente
Excel básico
Boa escrita e interpretação de texto
Habilidade em gestão do tempo, comunicação efetiva e resolução de problemas
Capacidade de análise de dados
Trabalho em equipe e orientação a resultados.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account AMO PROMO Website LinkedIn All Job Openings 1 - 10 employees AMO PROMO is a company associated with the domain amopromo. ro. The only publicly visible content for the site is a webserver directory index and metadata indicating it is served by LiteSpeed Web Server; there is no information about products, services, or industry. The site appears to be offline, under construction, or misconfigured, so the company’s business focus cannot be determined from the provided text. Assistente de Monitoria e Qualidade Job not on LinkedIn 🔥 1 hour ago 🏢🏡 Belo Horizonte – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 🗣️🇧🇷🇵🇹 Portuguese Required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Realizar monitorias de atendimentos, avaliando a qualidade e a aderência aos padrões estabelecidos
Executar auditorias de vendas, identificando desvios e oportunidades de melhoria
Conduzir tratativas no Reclame Aqui, assegurando respostas adequadas e alinhadas às diretrizes da empresa
Atuar na tratativa de casos operacionais, apoiando a resolução de problemas e prevenindo recorrências
Desenvolver estudos operacionais, conforme demanda, para apoio à tomada de decisão
Elaborar dossiês de acompanhamento e controles de indicadores
Criar, analisar e enviar relatórios gerenciais com base nos dados e estudos realizados
Apoiar e realizar treinamentos operacionais a partir dos resultados das análises e acompanhamentos. 🎯 Requirements
Ensino médio completo
Conhecimentos em Atendimento ao Cliente e Sucesso do Cliente
Excel básico
Boa escrita e interpretação de texto
Habilidade em gestão do tempo, comunicação efetiva e resolução de problemas
Capacidade de análise de dados
Trabalho em equipe e orientação a resultados. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Sales Representative 🔥 20 hours ago Surfe Digital 51 - 200 🤝 B2B Website LinkedIn All Job Openings Vendedor driving the sales process for websites within a technology company. Engaging clients proactively and achieving sales targets through effective negotiation and relationship management. 🏢🏡 Belo Horizonte – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 🗣️🇧🇷🇵🇹 Portuguese Required Planning Assistant 🔥 20 hours ago LYNX PROCESS 51 - 200 🤝 B2B 🤖 Artificial Intelligence 🏢 Enterprise Website LinkedIn All Job Openings Auxiliar de Planejamento supporting project managers in a technology company focused on industrial processes optimization. Engaging in project coordination, documentation, and schedule management. 🏢🏡 Belo Horizonte – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 🗣️🇧🇷🇵🇹 Portuguese Required Environmental Assistant 🕒 3 days ago Arcadis 10,000+ employees Website LinkedIn All Job Openings Assisting in managing environmental projects and quality control at Arcadis. Collaborating with multiple stakeholders and ensuring project documentation is organized. 🏢🏡 Belo Horizonte – Hybrid 💰 $25k Grant on 2017-05 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🗣️🇧🇷🇵🇹 Portuguese Required Maintenance Intelligence Coordinator 🕒 5 days ago Localiza&Co 10,000+ employees 🚗 Transport 🛍️ eCommerce 👥 B2C Website LinkedIn All Job Openings Coordinator of Maintenance Intelligence leading projects and maintenance strategy at Localiza&Co. Responsible for industrial maintenance planning and execution in Belo Horizonte. 🏢🏡 Belo Horizonte – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 🗣️🇧🇷🇵🇹 Portuguese Required International Logistics Assistant – Freight Forwarding 🕒 5 days ago GP Cargo 51 - 200 🚗 Transport 🤝 B2B 💊 Pharmaceuticals Website LinkedIn All Job Openings Logistics Assistant ensuring customer experiences in cargo agency at GP Cargo. Managing import/export processes, communications, and operational support effectively from Belo Horizonte. 🏢🏡 Belo Horizonte – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 🗣️🇧🇷🇵🇹 Portuguese Required 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs