Post-Sales Representative
AMO PROMO
full-time
Posted on:
Location Type: Hybrid
Location: Belo Horizonte • 🇧🇷 Brazil
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Identify customer requests through messages received across different channels (chat, WhatsApp, email, and phone);
- Propose and communicate personalized and appropriate solutions for each case whenever possible;
- Respond to customers using our library of ready-made replies, adapting case details and customizing communication;
- Act as intermediary with insurers when necessary, maintaining clear, proactive, and frequent communication with customers to ensure high-quality service.
Requirements
- High school diploma
- Previous experience or interest in customer service
- Good communication skills and the ability to tailor service to the context
- Proactivity and a focus on problem-solving.
Benefits
- Medical insurance
- Dental insurance
- Home-office allowance
- Life insurance
- Meal allowance
- Food allowance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
communication skillsproactivityproblem-solvingcustomer servicepersonalizationadaptability
Certifications
high school diploma