Professional Services Specialist

AMN Healthcare

Senior Professional Services Specialist serving as a primary contact for healthcare interim executives. Onboarding, engagement support, and relationship management focused on business growth and client satisfaction.

Posted 7/29/2026full-timeKansas • 🇺🇸 United StatesJuniorMid-Level💰 $20 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client relationship management, ensuring successful engagement outcomes through effective communication and problem resolution. Proficient in onboarding processes and maintaining detailed documentation within CRM systems to support healthcare staffing operations.

Highest-signal resume keywords

Client Relationship ManagementCustomer Success ExperienceHealthcare Staffing KnowledgeCRM System ProficiencyProblem Resolution Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Documentation ManagementOnboarding ProcessesEngagement Outcome AnalysisExpense Report ManagementCustomer Issue Resolution

Soft Skills

Relationship BuildingConsultative SupportSolutions-Oriented ApproachEffective CommunicationCross-Functional Collaboration

Tools & Technologies

CRM Systems

Industry Keywords

Healthcare StaffingInterim LeadersClient ServicesRecruiting SupportConsultative Customer Service

About the role

Key responsibilities & impact

Serve as the primary point of contact for Interim Leaders throughout their assignment lifecycle.
Conduct regular check-ins and monthly live conversations to ensure successful engagement outcomes.
Build trusted relationships and provide ongoing consultation, support, and guidance.
Identify potential engagement concerns early and proactively facilitate solutions before escalation becomes necessary.
Lead orientation and onboarding processes, educating Interim Leaders on AMN Healthcare policies, processes, systems, and expectations.
Prepare Interim Leaders for their first day and support a seamless transition into client organizations.
Ensure all placement, assignment, and engagement details are accurately documented within internal systems.
Manage assignment-related administrative functions, including expense report review and approvals.
Manage assignment-related issues from initial inquiry through resolution.
Navigate challenging conversations and provide professional support during sensitive situations.
Partner with internal stakeholders to resolve concerns efficiently while maintaining a positive experience for Interim Leaders and clients.
Maintain a solutions-oriented approach focused on timely case resolution and service excellence.
Identify referral opportunities and generate qualified leads for the sales team.
Leverage relationships with Interim Leaders to expand business opportunities and support organizational growth.
Collaborate cross-functionally with recruiters, sales representatives, and operations teams to enhance service delivery and market success.

Requirements

What you’ll need

Associate's degree and 2+ years of professional experience; or High School Diploma/GED and 4+ years of professional experience.
Customer success, account management, client services, healthcare staffing, recruiting support, or consultative customer service experience.
Experience managing a portfolio of clients, candidates, or customer relationships.
Experience resolving complex customer issues and delivering exceptional service.
Experience working with CRM systems and maintaining detailed documentation.
Prior experience supporting healthcare professionals, physicians, or interim leaders is a plus.

Benefits

Comp & perks

Health insurance
Flexible work arrangements