Account Manager – Specialty Account Manager
Amgen
full-time
Posted on:
Location Type: Office
Location: Youngstown • Ohio, Pennsylvania • 🇺🇸 United States
Visit company websiteSalary
💰 $149,052 - $177,700 per year
Job Level
Mid-LevelSenior
About the role
- Develop and execute a comprehensive territory business plan to achieve and exceed sales objectives, aligned with broader commercial and strategic account goals.
- Promote Tavneos within approved labeling in a fair, balanced, and ethical manner in accordance with corporate and industry compliance guidelines.
- Serve as a trusted partner and disease expert to healthcare professionals by delivering meaningful, patient-centered education on disease state and product information.
- Build and manage strong relationships with a range of stakeholders across the patient care ecosystem—including physicians, nurses, office staff, case managers, infusion centers, and caregivers.
- Navigate and engage within diverse healthcare delivery settings such as private practices, academic institutions, IDNs, community hospitals, and specialty clinics.
- Identify and address patient access, reimbursement, and pull-through challenges by working cross-functionally with field access teams, patient services teams, and case managers.
- Coordinate internal matrix teams (e.g., MSLs, Market Access, Nurse Educators, TLLs) to deliver integrated, account-specific solutions that drive long-term customer engagement and product utilization.
- Lead or support the development of referral networks and site-of-care pathways to enable seamless patient initiation and continuity of care.
- Establish productive relationships with local and regional KOLs to expand reach and influence within the therapeutic landscape.
- Actively contribute field insights and market intelligence to cross-functional partners and leadership to inform strategy, resource deployment, and future planning.
- Leverage approved tools, peer education programs, and digital engagement channels to extend reach and increase impact with key stakeholders.
- Maximize use of promotional resources and operate within assigned territory budget to support business objectives.
- Represent the company at appropriate medical congresses, society meetings, and educational events to maintain therapeutic and competitive knowledge.
- Complete all training and administrative responsibilities in a timely and accurate manner while upholding all company policies and compliance standards.
Requirements
- Bachelor's Degree and 3 years of sales experience within pharmaceutical, biotech or medical device industry or hospital sales experience OR Associate degree and 6 years of sales experience within pharmaceutical, biotech or medical device industry or hospital sales experience OR High school diploma/GED and 8 years of sales experience within pharmaceutical, biotech or medical device industry or hospital sales experience
- Doctorate degree & 2 years of collective account management experience, sales, & commercial experience OR Master’s degree & 6 years of collective account management experience, sales, & commercial experience OR Bachelor’s degree & 8 years of collective account management experience, sales, & commercial experience OR Associate degree & 10 years of collective account management experience, sales, & commercial experience
- Demonstrated success in a role involving reimbursement navigation, site of care education, and/or patient access coordination.
- Experience promoting a product that requires extensive coordination with office staff, infusion centers, and patient services teams.
- Prior experience working in or with Rheumatology and Nephrology strongly preferred.
- Familiarity with Tavneos – e.g., infused therapies, buy-and-bill products, products under medical benefit highly desired.
- Experience engaging within administrators – e.g., community practices, academic centers, IDNs, hospital systems.
- Ability to collaborate effectively in a matrix environment, working cross-functionally with Market Access, Patient Services, MSLs, Nurse Educators, TLLs, Field Reimbursement.
- Strong knowledge of payer policies, reimbursement processes, and managed markets is a plus; experience negotiating access or navigating formulary pathways is preferred for more strategic roles.
- Proven ability to build strong customer relationships, educate on complex disease states, and adapt communication to diverse audiences.
- Excellent interpersonal, written, and verbal communication skills; ability to communicate with both clinical and administrative stakeholders.
- High degree of self-motivation, initiative, and adaptability in fast-paced or ambiguous environments.
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook) and virtual communication tools.
- Willingness to travel approximately up to 80%, including occasional overnight or weekend travel as needed.
Benefits
- Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions
- group medical, dental and vision coverage
- life and disability insurance
- flexible spending accounts
- A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
- Stock-based long-term incentives
- Award-winning time-off plans and bi-annual company-wide shutdowns
- Flexible work models, including remote work arrangements, where possible
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
sales experienceaccount managementreimbursement navigationpatient access coordinationproduct promotiondisease educationnegotiating accessformulary pathwaysknowledge of payer policiesexperience in Rheumatology and Nephrology
Soft skills
relationship buildingcommunication skillsinterpersonal skillsself-motivationinitiativeadaptabilitycollaborationcross-functional teamworkeducating diverse audiencesmarket intelligence contribution