Intake Case Manager – Rare Disease

Amgen

Intake Case Manager assisting with industry-leading patient support transformation at Amgen. Engaging with healthcare professionals and navigating complex benefits for treatable diseases.

Posted 5/26/2026full-timeRemote • Alabama, California, Connecticut, Florida • 🇺🇸 United StatesJuniorMid-Level💰 $61,158 - $82,743 per yearWebsite

About the role

Key responsibilities & impact

Handling industry leading transformation of overall patient support offerings
Engaging directly with health care professionals and matrix partners to establish options for financial assistance / reimbursement
Making outbound calls to health care professionals (HCPs), when required
Entering data into supporting systems to initiate enrollment of new and existing patients
Reviewing Patient Enrollment Forms for completeness and accuracy, identifying any potential barriers and following all processes outlined in SOP
Initiating patient’s benefits verification by reviewing patient data and insurance material
Ensuring that data entry process into the supporting system is completed accurately and in a timely manner
Monitoring potential delays or pending cases

Requirements

What you’ll need

High school diploma or GED
At least two (2) years of related experience (healthcare related administration, medical coding and billing, customer service, direct benefits verification support, etc.)
Bachelor’s degree in a related field of study (preferred)
Strong problem-solving skills and experience with finding resolutions to complex problems
Communicating optimally through both written and verbal communication, to adapt style depending on the person or audience

Benefits

Comp & perks

Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions
Group medical, dental and vision coverage
Life and disability insurance
Flexible spending accounts
A discretionary annual bonus program
Stock-based long-term incentives
Award-winning time-off plans and bi-annual company-wide shutdowns
Flexible work models, including remote work arrangements, where possible

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

medical codingbillingdata entrybenefits verificationpatient enrollmentSOP compliance

Soft Skills

problem-solvingcommunicationadaptability

Certifications

high school diplomaGEDBachelor’s degree