Supply Chain Manager – Development Supply Chain Technologies

Amgen

Supply Chain Manager overseeing clinical supply chain processes at Amgen. Managing end-to-end supply chain functions and collaborating with technical teams for system enhancements.

Posted 5/23/2026full-timeRemote • California • 🇺🇸 United StatesJuniorMid-Level💰 $105,010 - $142,073 per yearWebsite

Tech Stack

Tools & technologies

ERPServiceNow

About the role

Key responsibilities & impact

Manage assigned end-to-end processes and ensure their readiness for execution of clinical supply chain processes.
Partner with DTI to assist with the resolution of technical incidents utilizing the Integrated Service Management-ServiceNow (ISM-SN) application.
Point of contact for application issues, incidents, and troubleshooting.
Manage timely closure of incidents.
Troubleshoot technical incidents with end users utilizing both internal resources and outside organizations such as External Trial Operations (ETO).
Monitor iDoc failures and determine the root cause of issues.
Work with the business and/or DTI team to implement corrective actions.
Act as a change record owner to support continuous improvement initiatives.
Manage documentation and maintenance of clinical customization requirements to support readiness for key projects, audits, and inspections.
Manage audit readiness playbooks for assigned processes.
Interpret customers’ needs to identify potential opportunities for improvements.
Generate Business Requirements (BRD) documents to initiate enhancements per the intake process.
Support development of business cases for proposed system enhancements.
Support and/or lead enhancement implementation.
Develop project milestones, adhere to timelines, utilize project management tools such as Smartsheet, communicate issues, ensure issue resolution, and ensure change management for business end users.
Act as primary tester for system enhancements and upgrades, which includes script authoring/approval, data preparation, test execution, and defect resolution test approval.
Support training in the clinical OTC and/or PTS process at Amgen to DSC and cross functional staff.

Requirements

What you’ll need

Doctorate or master’s degree and 2 years of SAP or IS system experience OR Bachelor’s degree and 4 years of SAP or IS system experience OR Associate’s degree and 8 years of SAP or IS system experience OR High school diploma / GED and 10 years of SAP or IS system experience
Experience with SAP Order to Cash functionality
Experience with SAP Plan to Stock functionality
Experience with SAP Staging Tables
Experience with Clinical Investigational Product management in ERP systems
Experience with SAP Security
Experience with Electronic Trial Operator systems and interfaces
Experience with Logistics Service provider systems and interfaces
Experience with data acquisition tools, such as Spotfire
Experience with IS management tools, such as ISM - ServiceNow
Experience with computerized system validation testing
Experience with Project Management
Experience with Quality systems and processes such as Change Control and Deviations.

Benefits

Comp & perks

A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions
group medical, dental and vision coverage
life and disability insurance
flexible spending accounts
A discretionary annual bonus program
Stock-based long-term incentives
Award-winning time-off plans
Flexible work models where possible.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SAPSAP Order to CashSAP Plan to StockSAP Staging TablesClinical Investigational Product managementSAP SecurityElectronic Trial Operator systemsLogistics Service provider systemsdata acquisition toolscomputerized system validation testing

Soft Skills

project managementcommunicationtroubleshootingchange managementcontinuous improvementdocumentation managementissue resolutioncustomer needs interpretationtraining supportcollaboration