Medical Value and Health Information Technology Manager – Health IT Liaison

Amgen

Health IT Liaison for Amgen focusing on patient access and educating health systems on EHR. Manage customer accounts and develop strategies in the healthcare environment.

Posted 5/19/2026full-timeRemote • Alabama, Florida, North Carolina, Tennessee • 🇺🇸 United StatesMid-LevelSenior💰 $118,978 - $160,970 per yearWebsite

About the role

Key responsibilities & impact

Work with cross-functional medical and commercial account teams to gather EHR customer insights and assess opportunities
Manage the customer accounts prioritization process for the MV Health IT Liaisons
Contribute to the development of scalable, EHR-enabled tools and resources in relation to key therapeutic areas
Deliver insights related to EHR objectives to key internal partners to help inform strategic decisions
Deliver education on EHR reporting and clinical decision support tools to support health system initiatives
Conduct regular meetings with customers to provide appropriate Health IT-related education
Create and complete key account plans for how to navigate the customer landscape plus complete key initiatives
Effectively assist through training and communication MSLs and KAMs on MVHIT and EHR programs and resources and provide support to field staff to address questions
Confidently engages customers in a field facing capacity using appropriate methods and MAC approved materials/messaging
Demonstrates effective use of CRM tool to run territory schedule and call documentation
Support cross-functional workstreams to support business initiatives as requested for identified accounts, contributing strategic insights on care management evolution, quality and care initiatives, and HIT implementation

Requirements

What you’ll need

Doctorate degree OR Master’s degree and 3 years of Medical Capabilities experience OR Bachelor’s degree and 5 years of Medical Capabilities experience
Experience in pharmaceutical/biotech industry or hospital system
Understanding of or familiarity with EHR systems within IDNs
Hands-on experience with EHR products, such as Epic, Allscripts, eClinicalWorks, and Cerner. Strong preference for experience with Epic and Cerner products.
An understanding of the impact of healthcare market and legislative tends that impact Health Systems, Pharma, Payers
Experience in applying health information technology in in-patient and ambulatory settings
Strong eye for business, analytical skills, and critical thinking ability
Demonstrated customer-facing experience with a strong customer service mindset
Good understanding of IDNs and key partners
Experience with EHR reporting tools

Benefits

Comp & perks

A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions
group medical, dental and vision coverage
life and disability insurance
flexible spending accounts
A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
Stock-based long-term incentives
Award-winning time-off plans
Flexible work models, including remote and hybrid work arrangements, where possible

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

EHR systemsEHR productsEpicAllscriptseClinicalWorksCernerhealth information technologyEHR reporting toolsanalytical skillscritical thinking

Soft Skills

customer-facing experiencecustomer service mindsetcommunicationtrainingstrategic insightscollaborationeducation deliveryaccount managementproblem-solvingengagement

Certifications

Doctorate degreeMaster’s degreeBachelor’s degree