Senior Manager, Patient Assistance Programs – Rare Disease
Amgen
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $166,803 - $199,953 per year
Job Level
Senior
About the role
- Lead the overall management of Patient Assistance Programs (PAP), copay, and free goods operations to ensure efficient, compliant, and patient-centered execution
- Develop, implement, and refine program strategies to support patient access, affordability, and adherence initiatives
- Evaluate program performance and continuously adjust processes, metrics, and reporting to ensure ongoing improvements
- Oversee development and delivery of daily/weekly reporting for PAP, copay, and free goods performance metrics
- Monitor program utilization, identify national trends and opportunities, and translate insights into actionable strategies
- Provide operational forecasting and resource planning tied to patient demand, seasonal impacts, and funding allocations
- Partner with matrix teams and compliance to align on program operations, enhancements, policies, and regulatory standards
- Lead development of budget forecasts for PAP, copay, and free goods programs, ensuring financial sustainability
- Drive innovation and continuous improvement in program delivery through data-driven decision making and focus on minimizing patient barriers
Requirements
- Doctorate degree and 2 years of analytics, marketing and/or business experience in a role aligned with a marketing/sales commercial organization OR Master's degree and 6 years OR Bachelor's degree and 8 years OR Associate's degree and 10 years OR High school diploma / GED and 12 years of analytics, marketing and/or business experience in a role aligned with a marketing/sales commercial organization
- Minimum of 2 years experience directly managing people and/or leadership experience leading teams, projects, programs, or directing the allocation of resources (may run concurrently with required technical experience)
- 5+ years of experience in an analytical function supporting commercial organizations (preferred)
- 5+ years of MS Office experience to prepare documentation/presentation materials via Word/PowerPoint (preferred)
- 3+ years of experience using Customer Relationship Management Tool and building reports (preferred)
- Proven experience using WFM software (preferred)
- Strong communication skills and collaborative spirit to communicate complex analytical endpoints in easily digestible formats (preferred)
- Ability to cultivate positive relationships with leaders and present to multiple levels in the organization (preferred)
- Ability to independently capture accurate requirements from stakeholders (preferred)
- Ability to balance customer needs through shifting prioritization (preferred)
- Bachelor's degree preferred