Collaborate with stakeholders to gather and document capability needs, user stories, and acceptance criteria
Define and communicate product and feature vision
Create, prioritize, and maintain product roadmap(s)
Work closely with the business teams, Scrum Master(s) and development team(s)
Find opportunities to improve the product / platform / system and development process
Oversee the day-to-day management of technology platforms
Manage relationships with product / platform / system vendors
Oversee the management and operation of specific IT systems
Maintain detailed documentation of service processes, SLAs, and improvement initiatives
Analyze product performance data, customer behavior, and market trends
Conduct market research and competitive analysis to identify opportunities
Analyze customer feedback and support data.

Requirements

Doctorate degree and 2 years of experience in Product Owner / Platform Owner / Service Owner
Master’s degree and 6 years of experience in Product Owner / Platform Owner / Service Owner
Bachelor’s degree and 8 years of experience in Product Owner / Platform Owner / Service Owner
Associate’s degree and 10 years of experience in Product Owner / Platform Owner / Service Owner
High school diploma / GED and 12 years of experience in Product Owner / Platform Owner / Service Owner
Strong knowledge of Agile methodologies and product management principles
Strong knowledge of IT service management (ITSM) principles and methodologies
Strong experience with development of data-management and visibility products
Strong hands-on experience with data profiling, data transformation, data mastering
Experience in developing differentiated and deliverable solutions
Familiarity with laboratory testing, patient data from clinical care, HL7, FHIR, and/or clinical trial data management
Professional certification: SAFe Agile Practitioner.

Benefits

A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions
Group medical, dental and vision coverage
Life and disability insurance
Flexible spending accounts
A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
Stock-based long-term incentives
Award-winning time-off plans
Flexible work models where possible.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Agile methodologiesproduct management principlesIT service management (ITSM)data managementdata profilingdata transformationdata masteringmarket researchcompetitive analysisproduct performance analysis

Soft Skills

collaborationcommunicationrelationship managementdocumentationprioritizationanalysisproblem-solvingstakeholder engagementvision definitionprocess improvement

Certifications

SAFe Agile Practitioner