Amgen

Senior Associate, Web Strategy – Operations

Amgen

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $73,068 - $93,376 per year

Job Level

Senior

Tech Stack

CloudServiceNow

About the role

  • The Amgen Global Content Excellence Team is looking for an experienced Web Project Senior Associate to join our Global Customer Capabilities & Innovation (GCCI) group.
  • The GCCI delivers efficient and consistent quality global marketing assets at scale across multiple channels & markets.
  • As part of the GCCI, the Web Project Sr. Associate provides integrated end-to-end project management to ensure successful delivery of websites and bring thought leadership and drive delivery.
  • Collaborate with internal clients to define project scope, objectives and deliverables and develop detailed project plans, including scope, timelines, resources and budgets of website launches and updates
  • Support quarterly prioritization of project requests, award agencies and ensure timely execution of high-quality deliverables
  • Ensure effective communication and collaboration between cross-functional teams including copywriters, designers, developers, SEO team, analytics team, and project- and platform owners
  • Monitor project progress and documentation, and take corrective actions as necessary to keep projects on track, including identifying and managing risks, issues and changes throughout the project lifecycle
  • Perform quality assurance checks and hyper care to ensure deliverables meet industry standards, and ongoing strategic and operational support
  • Act as a single Point of Contact (POC) for managing all projects in GCCI WSO for managing assigned web projects
  • Support pilots, rollouts and adoption of new/enhanced capabilities and features for websites and the management and optimization of the global portfolio of websites
  • Support Global Service Center (GSC) Regional Leads with Project Planning and Forecasting, Release Management and Deployment and Creative Support, MAC Services, Quality Assurance and Testing
  • Submit Integrated System Assessment (ISA) across Amgen's global web platforms, which will significantly contribute to Amgen’s regulatory compliance and operational resilience
  • Develop and report on key performance indicators (KPIs) and metrics that gauge the success of websites, analyzing data to provide actionable insights
  • Provide reporting to GCCI Web Strategy leads on performance KPIs, areas of opportunity to enhance ways of working as part of operational reviews
  • Empower project owners to be cost effective & develop content with a sense of urgency through standardized templates
  • Support project owners through successful website launches and updates, adhering to agile web development process and industry best practices
  • Collaborate with Digital Technology & Innovation (DTI) team to support quarterly prioritization of projects, clearly identifying business priorities, and scope to determine project requirements
  • Lead retrospectives that incorporate lessons learned from previous projects to instill a culture of continuous improvement

Requirements

  • Master's degree OR Bachelor’s degree and 2 years of digital or web project management experience
  • Or Associate’s degree and 6 years of digital or web project management experience
  • Or High School diploma/GED and 8 years of digital or web project management experience
  • 5+ years of digital project management in a fast-paced, multi-client environment, incl. end-to-end projects across a website lifecycle
  • Proven expertise in managing complex, cross-country and high impact projects.
  • Strong understanding of agile project management principles and methodologies, with a focus on continuous improvement, preferably SAFe
  • Proficiency in web analytics and Search Engine Optimization (SEO), and User Experience (UX) and User Interface (UI) design principles using tools such as Google Analytics, Google Search Console and Figma
  • Experience with writing detailed documentation
  • Experience with JIRA, ServiceNow, Google Analytics, and Confluence
  • Familiarity with technical specifications, and industry standards and best practices including media file sizes/formats, accessibility standards (WCAG), privacy regulations (GDPR, US Consumer laws) is a plus
  • Knowledge of web development technologies, coding languages and industry best practices, such as HTML and CSS is a plus
  • Experience operating in a regulated business environment and adhering to mandatory compliance requirements (preferably pharma) is a plus
  • Experience prompting ChatGPT and other AI chatbot is a plus
  • Experience with Veeva CRM and Salesforce Marketing Cloud (SFMC) is a plus.
Benefits
  • A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions
  • group medical, dental and vision coverage
  • life and disability insurance
  • flexible spending accounts
  • A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
  • Stock-based long-term incentives
  • Award-winning time-off plans
  • Flexible work models where possible.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
digital project managementagile project managementweb analyticsSearch Engine Optimization (SEO)User Experience (UX)User Interface (UI)HTMLCSSproject planningquality assurance
Soft skills
collaborationcommunicationleadershipproblem-solvingtime managementattention to detailcontinuous improvementrisk managementadaptabilitycritical thinking