Operations

• Overseeing outsourced services that support Amgen Research and Development
• Ensuring external third-party providers deliver high-quality, compliant services
• Supporting the maintenance of a robust supplier base capable of enabling diverse R&D activities
• Leading supplier qualification, onboarding, monitoring, and offboarding processes
• Establishing and upholding governance frameworks for supplier oversight
• Tracking, analyzing, and reporting supplier KPIs to assess and improve performance
• Managing supplier risk, ensuring strict adherence to compliance and regulatory standards (GLP, GCP)
• Supporting contract negotiation, redlining, and ongoing supplier relationship management
• Collaborating with internal scientists, sourcing, legal, finance, and operations to support pipeline needs
• Serving as an internal escalation point for issue triage, resolution, and supplier service escalations
• Participating in regulatory audits and inspections
• Driving cross-functional alignment on supplier performance metrics, contracts, and deliverables
• Overseeing the end-to-end contract lifecycle management process
• Partnering with Global Strategic Sourcing and Budget Leads on contract development and study budgets
• Developing and maintaining advanced visualization tools for tracking budgets, compliance, and performance against timelines
• Leading initiatives for process optimization and operational excellence in supplier management
• Developing and maintaining departmental policies and SOPs to drive consistency and quality

R&D Operations Manager

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