Continuous Improvement Manager

Amey

Continuous Improvement Manager responsible for driving CI initiatives and embedding process excellence at Amey's National Highways Account. Engaging stakeholders and implementing BPM frameworks for operational improvements.

Posted 4/25/2026full-time🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Identify, design, and implement CI projects that enhance operational performance and customer experience.
Take the lead role in all aspects of the project lifecycle.
Deliver a monthly project update on all inflight projects/CI improvement initiatives to the CI Champion Board flagging risks, issues, and decisions for prioritisation.
Ensuring all projects / improvements have a detailed project plan supported by high level milestones to enable measuring project progress to plan
Ensuring all projects / improvements have the right level of project collateral in place
Set up, facilitate, host, and carry out administration tasks of the CI Champion Board (included by not limited to; meeting summary (minutes), actions and ensuring any follow up support following CICB where it’s been noted during the session.
Identify risks and issues related to CI projects and implement mitigation strategies.
Own and manage the plan for all agreed improvement activities assigned to workstack.
Engage with internal and external stakeholders to understand requirements, manage expectations, and ensure alignment with business objectives.
Monitor and report on improvement outcomes, ensuring benefits are realised and documented.
Cross-Functional Collaboration - Work closely with other departments both internally within the National Highways and externally to understand their project needs and provide support.
Translate business requirements into actionable tasks and projects.
Use data analysis to identify improvement opportunities and present findings to non-technical audiences.
Coach and train CI and BI champions on the account
Drive a CI culture through the SMT and broader operational teams
Manage and implement the end to end Business Process Management (BPM) framework across all National Highways functions.
Develop and support the maintenance of process catalogues across all functions in National Highways ensuring there is a direct linkage to the account.

Requirements

What you’ll need

Desired: Degree-level education
Desired: Recognised CI/Process Improvement qualification (Lean, Six Sigma, BPM)
Desired: Project/change management certification (PRINCE2, Agile)
Ability to work in a fast-paced environment and manage multiple projects simultaneously.
Strong communication skills, both written and verbal, with the ability to present insights to non- technical audiences.
Delivery / outcome focused
Takes personal accountability and ownership
Track record of delivering projects successfully
Ability to analyse complex processes and simplify into actionable improvements
Ability to influence and collaborate across functions

Benefits

Comp & perks

Enjoy a competitive annual salary with the potential for yearly reviews to ensure you’re rewarded for your contributions
Shine in your career with advancement opportunities
Unlock your potential with comprehensive training, including fully funded leadership programs tailored to your personal growth.
Enjoy at least 25 days of holiday plus bank holidays, and the opportunity to buy further days.
Generous pension scheme, with extra contributions from Amey
Customise your benefits with options such as insurance benefits, Cycle2Work scheme and access to discounted gym membership.
Access our online portal filled with discounts from leading retailers, healthcare services, and more, helping you save on the things that matter.
Two Social Impact Days each year, for volunteering and fundraising opportunities
Family friendly policies for new parents or if you provide care for a dependant
Membership of our Affinity Networks who connect, support and inspire diverse communities within Amey

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

CI projectsdata analysisBusiness Process Managementprocess cataloguesproject planningrisk managementproject lifecycle managementimprovement initiativesstakeholder engagementcross-functional collaboration

Soft Skills

strong communication skillsdelivery focusedpersonal accountabilityownershipability to influencecollaborationability to manage multiple projectsability to present insightscoachingtraining

Certifications

LeanSix SigmaBPMPRINCE2Agile