Lock loans with investors and internal LOS; research and complete re-locks; revise lock and extension request in a timely and professional manner
Manage the Lock Desk queue in a timely manner by providing support to Loan origination units as needed
Enforce AmeriSave Rate Lock Policy while working closely with Loan Officers and Operations Staff
Aid production support staff in challenging pricing situations such as High-Cost exceptions, HPML credits, etc.
Offer solutions and work with the Lock Desk Manager and Information Technology Team to maintain accuracy of internal pricing engine to improve system processes and performance
Process requests and lock cancellations with investors

Requirements

1+ years of Pricing / Lock Desk Support experience
3+ years of general Mortgage experience
Working Knowledge of secondary mortgage market framework- Fannie Mae, Freddie Mac and FHA/VA mortgage programs
Non-agency product knowledge is a plus; jumbo, heloc, heloan, DSCR, DPA Assistance, Renovation, personal lending
Able to deal effectively while being courteous to external and internal clients across department and locations
Strong critical thinking and math skills
Microsoft Office applications experience required
SQL knowledge is a plus
Detail oriented with ability to work in fast-paced environment

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

PricingLock Desk SupportMortgage experienceSecondary mortgage marketFannie MaeFreddie MacFHAVA mortgage programsSQLMath skills

Critical thinkingDetail orientedCourteous communicationAbility to work in fast-paced environment