Loan Operations Quality Control Specialist

Ameris Bank

Quality Control Specialist conducting quality assurance reviews on loan transactions at Ameris Bank. Responsible for ensuring compliance and accuracy in loan processing and documentation.

Posted 5/22/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Conducts quality assurance reviews on booked loan transactions
Reviews the loan documents to confirm loan data entered on the system is accurate and complies with bank policy to ensure all loans are properly booked
Ensure timely escalation of any operational risk or customer impact to relevant manager and ensures corrections are made timely to reduce the risk of impact to the customer
Reviews loans which have escrow for accuracy and ensures the setup on the operating system is accurate and that all escrows are set up as described on the escrow disclosure
Reports deficiencies on a timely basis to management, enters the error for tracking purposes and confirms the corrections have been made
Understands and ensures the bank coding for swap loans, participations and syndications is accurate
Conduct root cause analysis by identifying weaknesses within a certain process or area and reports this information to management
Provide updates at regular meetings with Loan Operations, Risk Controls, Compliance etc.
Interacts with immediate supervisor and team members regarding loan documentation or procedures if there are questions or concerns
Completes needed training for other Loan Operations staff members as assigned
Responsible for ensuring that the Bank's internal and external customers receive an adequate level of service and ensures all questions or concerns have been addressed
Strictly adheres to Bank Secrecy Act requirements, applies organizational policies and procedures in all activities
Adheres to all regulatory laws and adheres to compliance policies and regulations
Completes assigned regulatory compliance training courses

Requirements

What you’ll need

5 to 7 years of experience in bank loan operations, commercial booking, commercial loan administration or related field
Intermediate to advanced computer skills and proficiency in Microsoft Office Suite products
Thorough knowledge of standard and non-standard loan products
Thorough knowledge of loan compliance policies
Loan documentation and loan processing knowledge is a plus
Ability to manage and organize a high volume of transactions with proper prioritization
Training and presentation experience is a plus
High school diploma or GED required
Bachelor’s degree or equivalent combination of education and experience preferred

Benefits

Comp & perks

Medical, Dental and Vision Insurance
Life Insurance provided at no additional cost to employees
Accidental Death & Dismemberment Coverage
Long-Term Disability Coverage
Paid Sick and Vacation Leave
11 Holidays
Volunteer/Service Day
Employee Stock Purchase Plan
401(k) Retirement Plan
Ameris Bank matches 50% of your first 8% of contributions to the plan
Flexible Spending Accounts
Health Savings Account
Health Reimbursement Arrangement
Supplemental Life & Other Insurance Plans
Identity Theft Protection
Pet Insurance
Legal Insurance
Employee Assistance Program
Employee Advocacy Program
Tickets at Work (Entertainment discounts for Ameris Bank Employees)
AT&T Employee Discount
Wellness Discounts for Medical Premiums and Other Rewards
Employee Referral Incentive
Education Assistance
Employee Resource Groups

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

quality assuranceloan documentationloan processingroot cause analysiscompliance policiesbank codingescrow managementcommercial loan administrationtransaction managementregulatory compliance training

Soft Skills

organizational skillscommunication skillstraining skillspresentation skillsproblem-solvingattention to detailcustomer serviceteam collaborationprioritizationescalation management

Certifications

high school diplomaGEDBachelor's degree