Ameris Bank

Equipment Finance Customer Service Representative

Ameris Bank

full-time

Posted on:

Location Type: Remote

Location: California • United States

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Salary

💰 $19 - $27 per hour

Job Level

Junior

About the role

  • Handles all customer communications in a friendly, professional, and timely manner.
  • Handles a large volume of incoming calls (some outbound), emails, and written correspondence to all web requests.
  • Collects delinquent payments.
  • Coordinates inter-departmental responsibilities to ensure a timely customer service response.
  • Processes billing and insurance inquiries, customer complaints, payoffs, and other tasks as assigned.
  • Partners with vendor and sales team in establishing and maintaining a cohesive team atmosphere to best service the customer.

Requirements

  • 1 or more years of experience in a customer service, call center or collections environment.
  • High school diploma or GED required.
  • Ability to interact with management on a daily basis.
  • Experience and knowledge in customer service and working in call center or customer-support role.
  • Strong verbal and written skills.
  • Understanding of Microsoft Office (Word, Excel, Outlook).
  • Strong active listening and verbal communication skills.
  • Proficient in problem solving.
  • Ability to multitask and manage time effectively.
  • Experience in conflict resolution.
Benefits
  • Medical, Dental and Vision Insurance
  • Life Insurance provided at no additional cost to employees
  • Accidental Death & Dismemberment Coverage
  • Long-Term Disability Coverage
  • Paid Sick and Vacation Leave
  • 11 Holidays
  • Volunteer/Service Day
  • Employee Stock Purchase Plan
  • 401(k) Retirement Plan
  • Flexible Spending Accounts
  • Health Savings Account
  • Health Reimbursement Arrangement
  • Supplemental Life & Other Insurance Plans
  • Identity Theft Protection
  • Pet Insurance
  • Legal Insurance
  • Employee Assistance Program
  • Employee Advocacy Program
  • Tickets at Work (Entertainment discounts for Ameris Bank Employees)
  • AT&T Employee Discount
  • Wellness Discounts for Medical Premiums and Other Rewards
  • Employee Referral Incentive
  • Education Assistance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicecall center experiencecollectionsbilling inquiriesinsurance inquiriesproblem solvingconflict resolution
Soft Skills
verbal communicationwritten communicationactive listeningmultitaskingtime managementinterpersonal skillsprofessionalism
Certifications
high school diplomaGED