Equipment Finance Customer Service Representative

Ameris Bank

Customer Service Representative handling inquiries for Ameris Bank through calls and emails. Collecting payments, coordinating tasks, and processing inquiries to enhance customer satisfaction.

Posted 4/15/2026full-timeRemote • California • 🇺🇸 United StatesJunior💰 $19 - $27 per hourWebsite

About the role

Key responsibilities & impact

Handles all customer communications in a friendly, professional, and timely manner.
Handles a large volume of incoming calls (some outbound), emails, and written correspondence to all web requests.
Collects delinquent payments.
Coordinates inter-departmental responsibilities to ensure a timely customer service response.
Processes billing and insurance inquiries, customer complaints, payoffs, and other tasks as assigned.
Partners with vendor and sales team in establishing and maintaining a cohesive team atmosphere to best service the customer.

Requirements

What you’ll need

1 or more years of experience in a customer service, call center or collections environment.
High school diploma or GED required.
Ability to interact with management on a daily basis.
Experience and knowledge in customer service and working in call center or customer-support role.
Strong verbal and written skills.
Understanding of Microsoft Office (Word, Excel, Outlook).
Strong active listening and verbal communication skills.
Proficient in problem solving.
Ability to multitask and manage time effectively.
Experience in conflict resolution.

Benefits

Comp & perks

Medical, Dental and Vision Insurance
Life Insurance provided at no additional cost to employees
Accidental Death & Dismemberment Coverage
Long-Term Disability Coverage
Paid Sick and Vacation Leave
11 Holidays
Volunteer/Service Day
Employee Stock Purchase Plan
401(k) Retirement Plan
Flexible Spending Accounts
Health Savings Account
Health Reimbursement Arrangement
Supplemental Life & Other Insurance Plans
Identity Theft Protection
Pet Insurance
Legal Insurance
Employee Assistance Program
Employee Advocacy Program
Tickets at Work (Entertainment discounts for Ameris Bank Employees)
AT&T Employee Discount
Wellness Discounts for Medical Premiums and Other Rewards
Employee Referral Incentive
Education Assistance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicecall center experiencecollectionsbilling inquiriesinsurance inquiriesproblem solvingconflict resolution

Soft Skills

verbal communicationwritten communicationactive listeningmultitaskingtime managementinterpersonal skillsprofessionalism

Certifications

high school diplomaGED