AV Operations Engineer

Ameriprise Financial Services, LLC

AV Operations Engineer ensuring reliable Teams Rooms, Zoom Rooms, and enterprise conference technology. Supporting incident response, monitoring, lifecycle management, and service improvements for Ameriprise Financial’s financial services operations.

Posted 8/5/2026full-timeMinneapolis • Minnesota • 🇺🇸 United StatesMid-LevelSenior💰 $107,100 - $147,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing enterprise AV and collaboration technologies, including Microsoft Teams Rooms and Zoom Rooms, while ensuring operational readiness and effective incident management. Proven ability to analyze trends and implement service improvements in high-impact meeting environments.

Highest-signal resume keywords

Enterprise AV OperationsMicrosoft Teams Rooms SupportZoom Rooms SupportIncident ManagementITIL Practices

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

AV Infrastructure SupportVideo Conferencing TechnologiesMonitoring and Reporting ToolsPreventative MaintenanceFirmware/Software ValidationTroubleshooting DocumentationChange ManagementOperational ReadinessTrend AnalysisService Improvement

Soft Skills

Strong Communication SkillsProblem-SolvingCollaboration

Tools & Technologies

DSPsRoom Control SystemsMicrosoft 365Ticketing SystemsCollaboration Technologies

Certifications & Qualifications

ITIL FoundationCTSCTS-ICTS-DTeams Rooms CertificationZoom Rooms Certification

Industry Keywords

Enterprise UCCollaboration EngineeringHybrid Collaboration EnvironmentsExecutive RoomsAV Integrators

About the role

Key responsibilities & impact

Serve as technical owner for enterprise AV and conference room operations
Support Microsoft Teams Rooms, Zoom Rooms, room control systems, displays, microphones, speakers, cameras, DSPs, and related collaboration technologies
Monitor room and platform health using management, telemetry, and reporting tools
Identify trends, recurring failures, and opportunities to reduce service disruption
Perform operational reviews, preventative maintenance, firmware/software validation, and readiness checks
Create and maintain knowledge articles, operational runbooks, support procedures, room standards, and troubleshooting documentation
Own and coordinate AV-related incidents, including executive escalations and high-impact meeting issues
Partner with service desk, field support, network, endpoint, Microsoft 365, facilities, real estate, security, and vendor teams
Drive problem management, trend analysis, corrective action planning, recurring incident reduction, and post-incident follow-up
Participate in change management by assessing risk, validating implementation plans, supporting production readiness, and ensuring backout procedures
Provide after-hours or on-call support when needed for critical incidents, executive events, production changes, or major business meetings

Requirements

What you’ll need

5+ years of experience supporting enterprise UC, AV, video conferencing, or collaboration technologies
3+ years of hands-on experience with Teams Rooms, Zoom Rooms, conference room hardware, and AV infrastructure
3+ years of experience supporting executive rooms, critical meeting spaces, or hybrid collaboration environments
2+ years of experience with monitoring, ticketing, incident, problem, or change management processes
2+ years of experience partnering with users, executives, vendors, and technical teams to resolve issues
Strong communication skills and ability to explain technical issues clearly
Ability to support occasional after-hours work or on-call escalation
Valid work authorization that does not now or in the future require visa sponsorship for employment in the United States
Preferred: 7+ years of enterprise UC, AV operations, collaboration engineering, or conference room technology support
Preferred: 5+ years with Teams Rooms, Zoom Rooms, Webex, Cisco, Poly, Crestron, Logitech, Shure, Biamp, Q-SYS, or similar platforms
Preferred: Experience supporting executive rooms, town halls, hybrid events, live cameras, presentation systems, microphones, and event workflows
Preferred: Experience partnering with AV integrators, vendors, facilities, real estate, security, architecture, and business stakeholders
Preferred: Experience analyzing incidents, identifying reliability trends, and driving measurable service improvements
Preferred: Experience with hardware standards, lifecycle planning, operational readiness, vendor performance, or service roadmaps
Working knowledge of ITIL practices is preferred
PowerShell, automation, reporting, or dashboard experience is a plus
Relevant ITIL Foundation, CTS, CTS-I, CTS-D, Teams Rooms, Zoom Rooms, or manufacturer-specific AV certifications are a plus

Benefits

Comp & perks

Vacation time
Sick time
401(k)
Health insurance
Dental insurance
Life insurance
Flexibility to work from home one day per week
Variable pay in the form of bonus, commissions, and/or long-term incentives, depending on the role