Microsoft Teams Operations Analyst

Ameriprise Financial Services, LLC

MS Teams Engineer responsible for managing Microsoft Teams and telephony systems at Ameriprise India LLP. Collaborating with vendors to ensure optimal performance and support for audio/visual equipment.

Posted 7/14/2026full-timeNoida • 🇮🇳 IndiaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing Microsoft Teams and telephony systems, with a strong focus on customer service and technical support. Proven ability to implement improvements and maintain relationships with vendors while driving automation and enhancements.

Highest-signal resume keywords

Microsoft Teams ManagementTelephony Systems SupportUnified Communications ExperienceAudio/Visual Equipment ProficiencyChange Management Participation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Unified CommunicationsTelephony PlatformsPreventative MaintenanceConfiguration ImprovementsVideo Conferencing DevicesSBCs/Operator ConnectMicrosoft Teams Room (MTR)Technical SupportAutomation EnhancementsAnalytical Problem Solving

Soft Skills

Customer Service OrientationInnovative Problem SolverEffective CommunicationHigh Reasoning AptitudeComplex Environment Understanding

Tools & Technologies

Microsoft TeamsZoomTelephony SystemsAudio/Visual EquipmentVideo Conferencing Tools

Certifications & Qualifications

Bachelor’s Degree in Computer ScienceBachelor’s Degree in ITBachelor’s Degree in Unified CommunicationsBachelor’s Degree in MIS

Industry Keywords

Change ManagementProject CoordinationVendor ManagementService GoalsPreventative Maintenance

About the role

Key responsibilities & impact

Manage and maintain Microsoft Teams and voice infrastructure
Provide technical support for telephony systems and Microsoft Teams
Regularly inspect and perform preventative maintenance on telephony systems
Participate in change management processes
Assist in establishing technology/service goals and reporting needs
Coordinate with project teams and vendors for new construction and renovation projects
Manage relationships with vendors and service providers
Drive support, automation, enhancements, and maintenance for Teams and Zoom platforms

Requirements

What you’ll need

Bachelor’s degree in computer science/IT, Unified Communications, MIS, or related
2-5 years of relevant experience in unified communications and telephony platforms
2-5 years of experience working with non-technical end users
2+ years of experience identifying and implementing improvements to configurations, procedures, and processes
Ability to support working outside normal business hours for after hour or "On-Call" support
2+ years of experience in Teams, SBCs/Operator connect, Microsoft Teams Room (MTR)
2+ years of relevant experience with audio/visual equipment and video conferencing devices
Strong customer service orientation
Highly innovative problem solver with strong analytical abilities
Ability to communicate technical information across various organizational levels
High reasoning aptitude and ability to quickly understand complex environments
Excellent problem detection and determination skills

Benefits

Comp & perks

Inclusive, collaborative culture that rewards contributions
Opportunities to make a mark at the office and a difference in the community