Knowledge Analyst – S&O Knowledge Management

Ameriprise Financial Services, LLC

Knowledge Analyst supporting the design and delivery of training at Ameriprise Financial. Collaborating with teams to enhance learner engagement and manage training logistics.

Posted 7/10/2026full-timeMinneapolis • Minnesota • 🇺🇸 United StatesJunior💰 $58,300 - $80,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong plain language written communication skills and the ability to organize and synthesize information effectively. Capable of supporting the design and delivery of training sessions while collaborating with various teams and adapting to changing priorities.

Highest-signal resume keywords

Plain Language Written CommunicationProcess ImprovementContent Design Best PracticesInterpersonal SkillsLogistics Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Content AnalysisDigital Support CreationTraining Session CoordinationKnowledge Base MaintenanceLearning Session Production

Soft Skills

Organizational SkillsRelationship BuildingEnthusiasm for LearningCreative Problem SolvingVerbal Communication

Certifications & Qualifications

FINRA Registration

About the role

Key responsibilities & impact

Support the design, production, and delivery of internal training
Collaborate with facilitators and business partners to prepare materials
Manage session logistics and enhance learner engagement
Coordinate and produce virtual and in-person learning sessions
Support facilitators during delivery and manage logistics
Create, maintain, and improve digital in-tool support
Partner with SMEs, technology, and business teams
Create and maintain knowledge base content
Support internal business initiatives through content analysis
Build consensus across teams and adapt to evolving priorities

Requirements

What you’ll need

High school degree or equivalent
1-3+ years relevant experience
Demonstration of strong plain language written communication skills
Understanding of process improvement and content design best practices
Excellent interpersonal and verbal skills
Strong ability to organize and synthesize information
Ability to build working relationships across the enterprise
Demonstrated enthusiasm for learning and developing creative solutions
May require FINRA registration depending on group supported

Benefits

Comp & perks

health, dental and life insurances
vacation time
sick time
401(k)
pay-for-performance compensation philosophy