Senior Operations Analyst – Hardware & Software Asset Management

Ameriprise Financial Services, LLC

Senior Operations Analyst overseeing hardware and software asset management lifecycle at Ameriprise Financial. Collaborating with cross-functional teams to ensure compliance and optimize asset utilization.

Posted 6/26/2026full-timeMinneapolis • Minnesota • 🇺🇸 United StatesSenior💰 $87,400 - $120,000 per yearWebsite

Tech Stack

Tools & technologies

MacOSServiceNow

About the role

Key responsibilities & impact

Own end-to-end lifecycle management of hardware assets (procurement, deployment, tracking, refresh, retirement, and disposal)
Ensure alignment between asset inventory systems (e.g., ServiceNow HAM, CMDB) and actual device estate
Partner with EUC Engineering and Deskside teams to enforce standard build, deployment, and recovery processes
Monitor asset aging, refresh cycles, and inventory accuracy; drive remediation for gaps
Maintain software license inventory, entitlement records, and usage tracking
Ensure software deployments align with approved entitlements and usage policies
Establish and maintain governance processes for HAM/SAM aligned to internal policy, audit, and regulatory expectations (FFIEC, OCC, SOX as applicable)
Maintain high-quality asset data across systems of record (ServiceNow, procurement tools, endpoint platforms)

Requirements

What you’ll need

Bachelor’s degree or equivalent experience in IT, Business, or related field
5–7 years of experience in IT operations, asset management, or related discipline
Hands-on experience with asset management platforms (e.g., ServiceNow HAM/SAM, CMDB)
Strong understanding of endpoint environments (Windows, macOS)
Proven experience managing data quality, reporting, and audit support
Strong analytical skills with ability to identify trends, gaps, and corrective actions
Experience working in regulated environments with audit and compliance requirements
Ability to work cross-functionally and influence without direct authority

Benefits

Comp & perks

Health, dental, and life insurances
401(k)
Vacation time
Sick time
Flexibility to work from home one day per week

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

asset managementdata quality managementreportingaudit supportsoftware license managementprocurementdeploymenttrackingrefreshdisposal

Soft Skills

analytical skillscross-functional collaborationinfluence without authority

Certifications

Bachelor's degree in ITBachelor's degree in BusinessBachelor's degree in related field