Director – Technology Operations

Ameriprise Financial Services, LLC

Directing Technology Operations for resiliency and recovery at Ameriprise Financial. Leading programs and collaborating with stakeholders for optimal service management.

Posted 6/14/2026full-timeMinneapolis • Minnesota • 🇺🇸 United StatesLead💰 $131,000 - $180,000 per yearWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ITSM operationsTechnology ResiliencyRecovery planningAvailability managementCommand center operationsBusiness consultingResource network management

Soft Skills

LeadershipStakeholder managementRelationship buildingCommunication

Certifications & Qualifications

ITIL Certified

Industry Keywords

Technology Operations CenterCorporate matrixed environmentResiliency standardsOperational outcomes

Tech Stack

Tools & technologies

ITSM

About the role

Key responsibilities & impact

Lead the Tech Resiliency and Recovery function for Ameriprise as part of the broader Technology Operations Center team.
Provide leadership with running our Technology Resiliency and Recovery program for the company.
Work with various Application and Platform infrastructure owners in developing the recovery plans.
Exercise recovery plans and report outcomes to senior leadership.
Partner with Enterprise Resiliency to create execution plans for creating and exercising recovery plans for all Technology components eligible for recovery per Resiliency standards.
Provide in region leadership of the Technology Operations Center function that is responsible for 24 by 7 availability management, command center operations.
Work closely with the Service Management (ITSM) owner within TOC to manage day to day Operational outcomes.
Work with stakeholders across Technologies on managing Availability and TRR plans, reporting outcomes to senior leadership.

Requirements

What you’ll need

Bachelors degree (4-years) in Computer Science, Information Technology, Business or related field; or equivalent work experience.
10+ years experience overall in a technology organization.
5-7 Years experience in Technology role, ITSM operations.
Experience building and maintaining a resource network; demonstrated skills in building effective business consulting relationships.
Successful work experience in a large, corporate matrixed environment.
ITIL Certified and managed Recovery and resiliency programs as part of a previous role.
Applicants must have a valid work authorization that does not now, or in the future, require visa sponsorship for employment in the United States.

Benefits

Comp & perks

Vacation time
Sick time
401(k)
Health insurance
Dental insurance
Life insurance