Service Management Technical Lead

Ameriprise Financial Services, LLC

Service Management Technical Lead designing and maintaining ServiceNow Service Maps for Ameriprise India. Collaborating on IT infrastructure and enhancing service visibility through automated discovery processes.

Posted 5/31/2026full-timeHyderabad • 🇮🇳 IndiaSeniorWebsite

Tech Stack

Tools & technologies

FirewallsLinuxServiceNowUnix

About the role

Key responsibilities & impact

Design and maintain ServiceNow Service Maps to accurately represent business services and their dependencies.
Collaborate with application owners and infrastructure teams to define service boundaries and critical components.
Continuously refine service maps to reflect changes in the environment and improve accuracy.
Troubleshoot mapping issues and optimize discovery logic for performance and reliability.
Leverage discovery patterns and probes to enhance service visibility and automation.
Create and maintain discovery patterns to identify and collect data from various IT devices and systems.
Define scan schedules for different types of devices and systems.
Review and validate discovered data to ensure accuracy and consistency.
Identify and address data discrepancies between the CMDB and live systems.
Implement data cleansing processes to remove duplicate or irrelevant information.
Investigate and resolve discovery errors or failures.
Analyze discovery logs to identify potential issues.
Provide technical support to users regarding discovery processes and data.
Integrate with third-party tools to pull in additional asset data.
Regularly review and update the CMDB to reflect changes in the IT infrastructure.
Identify and address orphaned or outdated CIs within the CMDB.
Focuses on data quality within the CMDB, including data validation, cleansing, and ensuring accurate relationships between CIs.
Designs the overall discovery strategy, including integrations with other systems and best practices for data management.

Requirements

What you’ll need

CMDB Certification.
Bachelor’s degree in computer science, engineering, business, or comparable studies
5+ years overall industry experience in ServiceNow development with a focus on ITOM
Excellent documentation and communication skills and strong attention to detail required.
Good knowledge on Linux, Unix, and Windows operating systems.
Understanding of network topologies and hardware.
Knowledge of load balancers (F5, Ngnix) and firewalls.

Benefits

Comp & perks

In-Office Collaboration
Flexible work arrangements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ServiceNowITOMdata validationdata cleansingdiscovery patternsmapping issues troubleshootingnetwork topologiesload balancersfirewallsLinux

Soft Skills

documentation skillscommunication skillsattention to detail

Certifications

CMDB Certification