Senior Scheduling Operations Manager

Ameriprise Financial Services, LLC

full-time

Posted on: 9/21/2025

Origin: • 🇮🇳 India

✨ AI Apply

Senior

AWSAzureCloudDistributed SystemsPythonUnix

About the role

Lead and evolve the scheduling operations function across global teams
Architect and optimize job scheduling frameworks using Tidal, Tivoli, or Control-M
Drive incident and problem management processes focusing on root cause resolution
Partner with engineering and business stakeholders to align scheduling strategies with business goals
Develop and maintain service catalogs, automation standards, and operational playbooks
Lead and mentor a global team, fostering continuous improvement and SLA adherence
Identify cost-effective automation opportunities and lead implementation initiatives
Represent the scheduling function in leadership forums and strategic planning sessions
Oversee team performance, promote knowledge sharing and first-time fix culture across support tiers
Escalate and manage high-impact customer issues with professionalism and urgency
Collaborate with Automation SME Lead and senior leadership on team development

13+ years of experience, including leadership in managing enterprise-scale workload automation
Professional degree in IT or equivalent experience
Advanced scripting capabilities (PowerShell, Python, UNIX shell)
Deep expertise in job scheduling tools (Tidal, Tivoli, Control-M) and distributed systems
Proven leadership in matrixed, multi-vendor environments
Strong communication, stakeholder management, and escalation handling skills
Experience with cloud-native scheduling and hybrid environments (AWS/Azure) preferred
Experience in incident and problem management with focus on root cause resolution
Experience developing and maintaining service catalogs, automation standards, and operational playbooks
Experience leading and mentoring global teams and ensuring SLA adherence
Ability to identify and lead cost-effective automation initiatives
Willingness/ability to work India shift timings (4:45p-1:15a)