Senior Director, Operations – Transformation Change Management

AmeriLife

Senior Director of Operations and Transformation Change Management at AmeriLife for IT led technology initiatives supporting marketing and agent experiences. Leading change strategies for centralized Contracting and Incentive Compensation processes.

Posted 5/13/2026full-timeFlorida, Massachusetts, Missouri, Montana, Rhode Island • 🇺🇸 United StatesSenior💰 $160,000 - $180,000 per yearWebsite

About the role

Key responsibilities & impact

Lead change management strategy supporting Operational and IT initiatives impacting the marketer and agent experience as well as the onboarding of organizations into the Contracting and Commissions Center of Excellence
Serve as the primary change leader for major operational transformation and technology programs embedding change management into delivery lifecycles across core platforms, workflows, data and vendor implementations
Design and scale standardized change methodologies, tools and practices that support consistent adoption across business units while meeting SOX-sensitive, regulatory, and audit requirements
Partner with Operations, IT, Finance, Service Delivery and Distribution stakeholders to assess organizational impacts, translate complex changes into role-based adoption plans, and drive user readiness
Translate complex technology and process changes into clear, role‑based impacts and adoption plans
Lead organizational transition from federated to standardized operating models within the Contracting and Commissions CoE, addressing impacts across agent onboarding, hierarchy management, incentive compensation, commission process, and service delivery
Advise executive sponsors and senior leaders on change readiness, adoption risks, and mitigation strategies
Develop and oversee integrated communication and training strategies that clearly articulate the purpose, scope, and expectations of change, ensuring message and learning are timely, practical, and audience-appropriate
Define adoption metrics, behavioral indicators, and value realization outcomes, applying reinforcement strategies and lessons learn to continuously mature change capabilities

Requirements

What you’ll need

Bachelor’s degree in business, organizational development, information systems, or a related field
10+ years of progressive experience in change management, transformation, or large‑scale program delivery
Direct experience leading change for Centers of Excellence and IT technology implementations
Demonstrated success onboarding organizations into centralized or shared services models
Experience operating in regulated environments requiring SOX‑sensitive or compliance‑aware change practices
Proven ability to influence without authority at senior leadership levels
Experience supporting centers of excellence or enterprise shared services
Experience within insurance, financial services, or highly regulated distribution models preferred
Familiarity with health and wealth insurance operations, including contracting, commissions, and incentive compensation preferred
Change management certification (Prosci, ACMP, or similar) preferred
Strategic thinker with strong execution discipline
Exceptional communication, facilitation, and stakeholder management skills
Ability to navigate ambiguity, complexity, and competing priorities
Data‑driven approach to measuring adoption and outcomes
Strong partnership mindset with IT, business leaders, and service organizations

Benefits

Comp & perks

PTO
medical
dental
vision
retirement savings
disability insurance
life insurance

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

change managementtransformationprogram deliveryadoption metricsbehavioral indicatorsvalue realization outcomescentralized servicesshared servicesSOX compliancecontracting and commissions

Soft Skills

influence without authoritystrategic thinkingexecution disciplinecommunication skillsfacilitation skillsstakeholder managementnavigating ambiguitynavigating complexitymanaging competing prioritiespartnership mindset

Certifications

ProsciACMP