Quality and Compliance Manager

AmeriHome Mortgage Company, LLC

. support the Director to advocate for borrowers across all lines of business .

Posted 3/12/2026full-timeIrvine • California, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $107,395 - $132,661 per yearWebsite

About the role

Key responsibilities & impact

support the Director to advocate for borrowers across all lines of business
responsible for timely and accurate review of complaints
auditing monthly complaint quality, sub-servicer functions, and internal complaint operations
evaluate complaint documentation and records for adherence to and compliance with procedures and applicable regulatory requirements
conduct quality control reviews of internal complaint operations’ primary processes
reviews and audits consumer complaints received and responded to by servicers or internal AmeriHome departments
identify discrepancies and opportunities for process improvement through root cause analysis of complaints and analysis of audit findings, management reports, and discussions with servicers
alert appropriate management levels and internal departments to problems identified during routine quality reviews
prepare and submit various weekly and monthly reports for management review
compile and categorize data used for monthly operational metrics
prepare audit findings reports for use internally as well as to communicate any findings
create effective quality control and auditing policies and procedures as needed
evaluate complaint remediation performance using a variety of tools such as scorecards, servicer management reports, and findings trend analysis
supports the department to ensures that borrower escalations/complaints are handled within corporate and regulatory guidelines.

Requirements

What you’ll need

5+ years of related experience in Audit, Compliance, Complaint Management, Risk Management, or Quality Control in Loan Servicing or similar field
Bachelor's degree in related field required
Entry level to intermediate knowledge of residential mortgage industry in Correspondent or Retail Lending; including sales, operations, capital markets and/or other residential mortgage products and services
Advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices
Advanced knowledge of auditing principles, practices, and regulations
Aptitude for working with details as well as ability to analyze process gaps
Ability to research and analyze data and process discrepancies
Ability to resolve issues exercising sound judgment, initiative, and strong critical thinking skills
Ability to effectively deal with people in various job capacities
Strong listening, written, and verbal communication skills are crucial to the position
Ability to work independently, prioritize, organize, and multi-task in order to maintain established standards and consistently meet deadlines
Ability to change rapidly and often
Intermediate to advanced proficiency in MS Offices Suite – Word, Excel, PowerPoint; SalesForce application knowledge a plus
Advanced speaking and writing communication skills.

Benefits

Comp & perks

competitive salaries
an ownership stake in the company
medical and dental insurance
time off
a great 401k matching program
tuition assistance program
an employee volunteer program
a wellness program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

auditcompliancecomplaint managementrisk managementquality controlregulatory complianceauditing principlesdata analysisprocess improvementroot cause analysis

Soft Skills

critical thinkingproblem solvingcommunicationattention to detailorganizational skillsindependenceprioritizationmulti-taskingadaptabilityinterpersonal skills