Bilingual Welcome Call Coordinator, Part-Time

Americor

Part-time bilingual Welcome Call Coordinator helping Americor debt-resolution clients understand services. Handling inquiries, call transfers, CRM notes, and enrollment support remotely.

Posted 8/20/2026part-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong verbal and written communication skills in both Spanish and English, with a customer-focused attitude and excellent attention to detail. Proficient in data entry and record-keeping, utilizing Google Workspace or similar platforms to enhance customer experience.

Highest-signal resume keywords

Bilingual Communication SkillsCustomer Service ExperienceProficient Typing SkillsGoogle Workspace ProficiencyAttention to Detail

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Customer-Focused AttitudePatienceFriendlinessPositivity

Tools & Technologies

CRM DatabaseGoogle Workspace

Industry Keywords

Call CenterCustomer ExperienceData EntryCommunication ProceduresPerformance Goals

About the role

Key responsibilities & impact

Assist customers with inquiries and provide clear information
Transfer calls to appropriate departments
Follow call center scripts to ensure accurate, consistent responses
Update the CRM database with detailed conversation notes
Support Debt Consultants during the client enrollment process
Adhere to communication procedures, policies, and guidelines
Meet or exceed individual and team performance goals
Perform additional duties as assigned to support the team and enhance the customer experience

Requirements

What you’ll need

Strong verbal and written communication skills in Spanish & English
Customer-focused attitude with patience, friendliness, and positivity
Experience with Google Workspace or similar platforms
Proficient typing skills for accurate data entry and record-keeping
Excellent attention to detail
Previous experience in customer service or sales is a plus
Must reside in the United States
Must not require visa sponsorship
Hardwired ISP with a fiber or cable connection
Minimum bandwidth of 50 Mbps download and 10 Mbps upload
Wireless internet services such as Verizon Home 5G or T-Mobile Home Internet are not allowed

Benefits

Comp & perks

Paid training
Opportunity to make a meaningful impact on clients' financial well-being
Competitive compensation package
Flexible working hours
Positive and collaborative work environment
Career growth and development opportunities