Speech Therapist
Mediix
Job Level
Junior
About the role
- Monitor 2-4 lines of business
- Higher Targets - Regularly exceeding minimal targets by 5%
- Daily call monitoring per the predefined sampling criteria
- Analyze quality of calls by focusing on regulatory requirements, sales and service procedures, accuracy of information given and collected, and delivering on Americor’s Customer Experience standards
- Communicate findings with relevant managers and team members
- Other activities as assigned
Requirements
- Minimum of 6 months of call monitoring experience
- High school diploma or equivalent required
- Bachelor's degree preferred
- Exceptional listening and analytical skills
- Strong knowledge of call center processes, procedures, and techniques
- Great attention to detail, with the ability to effectively apply policies and procedures to various situations
- Superior time management, multitasking, and organizational skills with the ability to meet strict deadlines
