Americor

Compliance Call Monitor

Americor

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $17 - $22 per hour

Job Level

Junior

About the role

  • Monitor 2-4 lines of business
  • Higher Targets - Regularly exceeding minimal targets by 5%
  • Daily call monitoring per the predefined sampling criteria
  • Analyze quality of calls by focusing on regulatory requirements, sales and service procedures, accuracy of information given and collected, and delivering on Americor’s Customer Experience standards
  • Communicate findings with relevant managers and team members
  • Other activities as assigned.

Requirements

  • Minimum of 6 months of call monitoring experience
  • High school diploma or equivalent required
  • Bachelor's degree preferred
  • Exceptional listening and analytical skills
  • Strong knowledge of call center processes, procedures, and techniques
  • Great attention to detail, with the ability to effectively apply policies and procedures to various situations
  • Superior time management, multitasking, and organizational skills with the ability to meet strict deadlines.
Benefits
  • Ongoing training and development
  • Opportunity for career advancement
  • Medical
  • Dental
  • Vision
  • Company Paid Group Life / AD&D Insurance
  • Paid Holidays, and 2 Floating Holiday Days to use at will
  • Paid Time Off
  • Flexible Spending/HSA
  • Employee Assistance Program (EAP)
  • 401(k) match
  • Referral Program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
call monitoringanalytical skillsattention to detailtime managementmultitaskingorganizational skills
Soft Skills
listening skillscommunication skills