Call Center Collections Specialist
Americollect
full-time
Posted on:
Location Type: Hybrid
Location: Manitowoc • Wisconsin • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide ridiculously nice phone service while collecting payments for medical expenses
- Offer solutions and negotiate repayment terms that balance the needs of patients, clients, and the business
- Place and receive phone calls to/from patients to collect payment for medical expenses
- Collect demographic, insurance, and other relevant information and document in internal technology platforms
- Leverage internal technology platforms and web-based tools to research and resolve patient questions or concerns
- Engage in active listening, confirm/clarify information, and diffuse upset patients
- Educate patients on the healthcare revenue cycle and repayment programs or incentives
- Follow department processes and procedures in compliance with industry laws and regulations
- Refer patients and accounts to other departments as appropriate
- Establish meaningful relationships with peers to facilitate collaboration
- Meet key performance indicators and position expectations
- Perform duties with integrity and confidentiality
- Pursue professional development and complete assigned compliance training
Requirements
- High School Diploma/GED required
- 1+ year(s) of experience in a customer service capacity preferred
- 1+ year(s) of experience contributing to a team culture of learning and growth preferred
- Basic understanding of contact center processes and techniques preferred
- Exposure to collections industry, healthcare revenue cycle, and medical insurance and billing processes and terminology preferred
- Individuals who work from home are required to reside in Wisconsin
- Completes assigned training and learning plans, including those that fulfill industry compliance requirements
Benefits
- Work-from-home option (full-time remote role)
- Option to perform role from Americollect home office in Manitowoc, WI
- Professional development opportunities (pursue reputable resources to grow skills, knowledge, and abilities)
- Assigned training and learning plans, including industry compliance requirements
- Team environment founded in teamwork and collaboration
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicecollectionsmedical billinginsurance processingpayment negotiationactive listeningproblem resolutioncompliance trainingdata documentationhealthcare revenue cycle
Soft skills
communicationnegotiationcollaborationempathyintegrityconfidentialityrelationship buildingteamworkadaptabilityconflict resolution
Certifications
High School DiplomaGED