Call Center Representative

• Provide ridiculously nice phone service while collecting payments for medical expenses
• Offer solutions and negotiate repayment terms that balance the needs of patients, clients, and the business
• Place and receive phone calls to/from patients to collect payment for medical expenses
• Collect demographic, insurance, and other relevant information and document in internal technology platforms
• Leverage internal technology platforms and web-based tools to research and resolve patient questions or concerns
• Engage in active listening, confirm/clarify information, and diffuse upset patients
• Educate patients on the healthcare revenue cycle and repayment programs or incentives
• Follow department processes and procedures in compliance with industry laws and regulations
• Refer patients and accounts to other departments as appropriate
• Establish meaningful relationships with peers to facilitate collaboration
• Meet key performance indicators and position expectations
• Perform duties with integrity and confidentiality
• Pursue professional development and complete assigned compliance training

Call Center Collections Specialist

Hospital Program Call Center Representative

Contact Center Specialist, Part Time