Americollect

Small Claims Specialist II

Americollect

full-time

Posted on:

Location Type: Office

Location: Manitowoc • Wisconsin • 🇺🇸 United States

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Job Level

Junior

About the role

  • The Small Claims Specialist II is responsible for supporting the desired and timely resolution of litigation efforts facilitated by outside counsel.
  • This individual communicates with teammates, other departments, clients, attorneys, employers, and patients.
  • Reviews information collected and research/investigations performed by fellow teammates, preparing detailed summaries of accounts and associated medical documentation.
  • Monitors accounts; communicates with teammates, other departments, clients, attorneys, employers, and patients; and takes necessary action to support the desired and timely resolution of litigation efforts.
  • Specifically assists with small claims litigation and garnishment questions or concerns.
  • Gathers and makes appropriate documentation in internal technology platforms.
  • Proactively informs leadership of account statuses through the resolution of litigation efforts.
  • Executes workload by following company and department standards, processes, and procedures with an emphasis on compliance.
  • Contributes to the optimization and creation of department processes, developing reference materials as requested.
  • Participates in the cross-training or sharing of knowledge, skills, and abilities throughout the team, supporting, guiding, and training teammates as appropriate.
  • Supports the continual growth and development of teammates by observing phone calls, reviewing referrals, and providing constructive feedback.
  • Serves as a resource to the Collections Contact Center by supplying information about the litigation process to call-takers addressing the questions or concerns of patients.

Requirements

  • Required Education: High School Diploma / GED
  • 6+ months of experience in a professional small claims capacity (ideally at Americollect) preferred
  • 1+ year(s) of experience in a customer service capacity preferred
  • 1+ year(s) of experience multi-tasking, specifically in performing data entry and web-based research simultaneously preferred
  • 1+ year(s) of experience contributing to a team culture of learning and growth preferred
  • Knowledge of department processes and procedures or equivalent, specifically for outside counsel and the state of Wisconsin required
  • Knowledge of collections industry, healthcare revenue cycle, and litigation proceedings (specifically small claims actions) preferred
  • Completion of procedural training facilitated by the Small Claims department or equivalent required
  • Proficient in typing 45 words per minute required
  • Proficient in leveraging technology platforms or equivalent required
  • Proficient in managing a multi-line phone system required
  • Proficient in Microsoft Office Suite preferred.
Benefits
  • Americollect provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data entryweb-based researchtypingmulti-line phone systemsmall claims litigationgarnishmentdocumentationcompliancecustomer serviceteam collaboration
Soft skills
communicationorganizationleadershiptrainingfeedbackproblem-solvingproactivecross-trainingsupporting teammatesoptimizing processes
Certifications
High School DiplomaGEDprocedural training