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Manager, Network Services
Americold Logistics, LLC.Network Support Team Manager overseeing network support operations at Americold across European sites. Leading technical teams and ensuring SLA compliance for network services.
Tech Stack
Tools & technologiesServiceNowSwitching
About the role
Key responsibilities & impact- Lead, manage, and develop the Network Support team, ensuring high-quality support delivery and continuous skills development.
- Provide technical guidance and act as the final escalation point for complex network issues.
- Conduct regular 1:1s, performance reviews, and development planning for team members.
- Manage team scheduling, on-call rotation, workload distribution, and resource planning.
- Foster a culture of accountability, collaboration, and continuous improvement.
- Oversee daily network support operations across all European sites, ensuring SLA and KPI compliance.
- Own the network incident, problem, and change management processes for the region.
- Ensure timely resolution of all network-related service requests and escalations.
- Drive operational standardization, long-term supportability, and best practices across the function.
- Maintain comprehensive documentation, runbooks, and operational procedures.
- Ensure all production network changes follow approved IT change control processes.
- Act as the primary point of contact for network-related escalations and communication within the region.
- Partner with Infrastructure, Security, Operations, and Site Leadership teams to deliver stable and secure services.
- Represent the Network Support function in IT governance, customer review, and leadership meetings.
- Support Infosec with incident response and vulnerability remediation.
- Provide expert-level support for enterprise network technologies.
Requirements
What you’ll need- Bachelor’s degree in Computer Science or equivalent experience.
- 5+ years of hands-on senior network engineering experience (aligned with Senior Network Engineer JD).
- 2+ years leading technical teams, managing workloads, and providing coaching/mentorship.
- Strong expertise in network security technologies including Cisco ISE, Palo Alto, Firepower, VPN, and firewall policy management.
- Excellent understanding of enterprise routing, switching, wireless, and authentication technologies.
- Proven experience managing network operations in a distributed, multi-site environment.
- Experience contributing to or owning network strategy, technology roadmaps, or architectural standards.
- CCNP (Security or Enterprise) or equivalent knowledge preferred.
- ITIL certification highly desirable.
- Experience with ServiceNow beneficial.
- Strong analytical, organisational, and communication skills.
- Ability to work independently and operate effectively under pressure.
Benefits
Comp & perks- Paid time off
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
network engineeringnetwork securityCisco ISEPalo AltoFirepowerVPNfirewall policy managemententerprise routingswitchingwireless
Soft Skills
leadershipcoachingmentorshipanalytical skillsorganizational skillscommunication skillscollaborationaccountabilityproblem-solvingindependence
Certifications
Bachelor’s degree in Computer ScienceCCNP (Security or Enterprise)ITIL certification